Field Technician

Field Technician I# Field Technician IHot JobOC - Ocala, FL 34481## Overview Position Type Full Time Job Shift Day Education  Level High School/GED or Equivalent Category Telecommunications ## Description The Field Technician I is responsible for providing professional and technical services to internet customers with a focus on installation, maintenance and troubleshooting.
** Responsibilities
* ** Installs, maintains, repairs, and provides general supervision of telecommunications lines, including telephones, voice mail systems, fax lines, Internet, and wireless systems for new and existing residential customers
* Performs installation, maintenance and troubleshooting of high-speed internet and voice networks including associated wiring and equipment
* Responsible for administering all network services and performing tests on various equipment and circuits, monitoring all services, identifying issues and resolving any problems in equipment
* Supports and provides regular maintenance on all customer programs, monitors all requests and ensures customer satisfaction in all processes
* Performs installation and maintenance on all telecommunication networks
* Contributes to best client service and supports them during field visits
* Reviews work order requests to ensure services requested are completed
* Responsible for monitoring and maintaining equipment inventory to ensure equipment is on hand to complete installations as scheduled
* Utilizes various electronic testing devices
* Locates, identifies and marks buried infrastructure cables
* Configures and sets up of residential wireless access points and irrigation timers
* Activates Smart Home components and various other wireless devices
* Ensures that company vehicles are stocked with the necessary materials and equipment, keeps inventory of equipment and facilitates scheduled maintenance
* Performs maintenance and repair on outside plant facilities
* Uses a shovel and pick to dig up and bury cable; may be required to work in controlled environmental vaults (CEV)
* Assists other technical personnel in the performance of their duties when requested
* Responsible for ensuring customer satisfaction by providing information on all company products and promoting a positive, professional image
* Communicates, completes and signs all assigned work orders and is responsible for the submission of paperwork associated with warehouse and equipment requests, customer equipment or any other required documentation
* Maintains professional conduct with all customers and the general public at all times
* Performs all duties in adherence to OTOW standards
* Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
* Maintains a positive and professional demeanor toward all residents, visitors and co-workers
* Performs other duties as assigned
*
* Education and Experience:

*** High School Diploma or equivalent required
* 2+ years of field technician experience preferred
* 2+ years of wired and/or wireless internet experience preferred
** Skills and Knowledge:
*** Must be able to read, write and understand English and have exceptional verbal and written communication skills
* Must have excellent attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish tasks
* Knowledge of advanced technological products available to consumers
* Ability to diagnose the nature of a problem and troubleshoot to correct it
** Personal Attributes:
*** Strong interpersonal skills
* Inquisitive, detail-oriented with strong technological and analytical skills
* Honesty and integrity
* Self-motivated with a strong work ethic
* Continuous learner
* Commitment to diversity, equity and inclusion
** Certifications and Licenses
*** A valid Florida Drivers License with acceptable driving history is required