Sales Administrative Assistant

Schedule: 8:00 A.M – 4:30 P.M., Monday - Friday

Pay Range: $20.00-$23.00/hr

Reports To: Director, Sales and Marketing

The Princess Royale Oceanfront Resort, located in the heart of Ocean City, is a premier beachfront destination offering unparalleled luxury and comfort. Renowned for its family-friendly atmosphere, the resort features 300 spacious suites with full kitchenettes, private balconies, and living areas, ideal for vacations and getaways. Boasting a 4‑story tropical atrium with a pool, award‑winning spa, and a range of dining options, guests can enjoy both adventure and relaxation.

Situated on a full oceanfront block, this iconic property provides an inviting retreat for travelers seeking style and sophistication by the Atlantic Ocean.

This is a full‑time, on‑site role located in Ocean City, MD for a Sales Administrative Assistant. The Sales Administrative Assistant provides day‑to‑day comprehensive administrative and operational support to the Sales and Marketing team. This role plays a key part in ensuring smooth communication, accurate documentation, and seamless coordination across departments to support group bookings, events, and client relationships. The ideal candidate is highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced, hospitality‑focused environment.

• Provide support to the Sales department’s management team.
• Perform administrative tasks including typing, filing, answering incoming phone calls, and forwarding calls to appropriate sales manager(s).
• Work closely and coordinate with all resort departments to ensure group information is communicated and events operate smoothly.
• Create and distribute VIP amenity forms for upcoming groups.
• Manage gift certificates and spreadsheets for all donations.
• Create and oversee group blocks, charge routing, billing, managing pick up, entering rooming lists and reservations and cutoff dates.
• Send follow‑up surveys and thank you correspondences to groups after departure.
• Document and maintain all current and potential accounts/files.
• Generate appropriate and timely correspondence to all current and prospective customers, acting as liaison between the sales/catering team & client.
• Attend all department meetings deemed necessary by the Director of Sales and Managing Director.
• Perform special assignments and participate in and/or develop promotions as directed.
• Share responsibilities with all sales team members in function coverage and evening or weekend sales activities.
• Assist with administrative duties for Princess Bayside Beachfront Hotel as directed.

This job description is not designed to be an exhaustive list of duties, responsibilities, and activities required of the candidate for this position. Required duties, responsibilities, and activities may change at any time with or without notice.

• Associate’s or Bachelor’s degree in Business Administration, Hospitality Management, Marketing, Communications, Office Administration, Event Management, or a related field preferred.
• Previous administrative or sales support experience preferred, specifically in hospitality or a customer‑focused environment.
• Equivalent combination of education and relevant work experience will be considered.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively as part of a team.
• Professional demeanor and commitment to customer service excellence.
• Primarily indoor office work, with occasional travel to meet potential and existing clients and attend local events.
• Customer facing with frequent interaction with clients, staff, and vendors.
• Day Shift
• Night Shift
• 8 hour shifts
• Weekends and holidays
• Local travel will be required at times
• Health Insurance
• Vision Insurance
• 401(k) w/ Employer Match
• Profit Sharing
• Paid Sick Time Off
• Paid Vacation Time
• Employee Meal

The Princess Royale Oceanfront Resort is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy‑related conditions), sexual orientation, or military status.

Consistent with the Americans with Disabilities Act (ADA), it is policy to provide reasonable accommodation when requested by a qualified applicant, candidate, or employee with a disability, unless such accommodation would cause an undue hardship.

• Entry level

• Full‑time

• Sales and Business Development

• Hospitality