Guest Services Representative

Guest Services Representative (Administrative) Now Hiring:
Full-Time Guest Service Representative

Location: Coconut Malorie Resort – Ocean City, MD

Company: LaTour Hotels and Resorts, Inc.

Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences.

• Competitive pay and benefits package
• Medical, dental, and vision insurance
• Company-paid short-term disability and life insurance
• Voluntary benefits and wellness perks
• 401(k) retirement plan with company match
• Employee Stock Ownership Plan (ESOP) – become an owner!
• Travel discounts and resort perks
• A positive, inclusive work environment where your voice matters
• Equal Opportunity Employer (EOE)

As a Guest Service Representative, you'll be the warm, welcoming face of our hotel—ensuring each guest feels valued, cared for, and completely m check-in to check-out, you'll provide seamless service that leaves a lasting impression.

• Greet all guests with a smile and professional hospitality
• Efficiently handle check-in and check-out procedures
• Make welcome and departure calls per company standards
• Proactively resolve guest concerns or direct them to the right resource
• Answer phones, emails, and voicemails promptly and courteously
• Complete daily shift checklists and communicate handoffs between shifts
• Collaborate with housekeeping, kitchen, and maintenance to meet guest needs
• Monitor and balance cash drawer; report discrepancies to management
• Maintain a tidy, organized, and professional front desk area
• Perform concierge and bell services as needed

• High school diploma or GED required
• Customer service experience preferred, but not required

We're looking for team members who are: