Starbucks Shift Supervisor

Overview

Join to apply for the Starbucks Shift Supervisor role at Harrison Group Resort Hotels & Restaurants
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The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests.

Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

Job Title: Starbucks Shift Supervisor

Location: 17th St Starbucks, Ocean City

• Lead and supervise baristas during assigned shifts to ensure exceptional customer service.
• Must be available for early mornings, evenings, weekends, and holidays as scheduled. Schedule may vary based on store needs.
• Act as the supervisor on duty, supporting the team and ensuring adherence to Starbucks’ operational policies and procedures.
• Prepare and serve beverages and food items, maintaining beverage quality and consistency.
• Train, mentor, and coach new and existing team members on service standards and store procedures.
• Assist with opening and closing duties, including preparing registers, balancing tills, and securing cash deposits.
• Monitor store cleanliness and sanitation, ensuring compliance with health and safety regulations.
• Assist in managing inventory, stocking supplies, and monitoring product levels.
• Address and resolve customer concerns promptly and professionally.
• Support scheduling adjustments and staffing coverage during peak hours.
• Model Starbucks’ mission and values, fostering teamwork, inclusivity, and a positive store culture.
• Promote seasonal offerings, loyalty programs, and customer engagement initiatives.
• Perform additional duties assigned by the General Manager.

High school diploma or equivalent.

• At least one year of food and beverage or customer service experience required.
• Prior supervisory or leadership experience preferred.

• Strong leadership and supervisory skills with the ability to motivate and direct a team.
• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Knowledge of safe food handling and sanitation practices.
• Ability to resolve conflicts and handle customer concerns professionally.
• Flexible and adaptable to changing business needs.

No. Of Employees Supervised
2 – 12 baristas per shift

This role requires prolonged periods of standing and walking during shifts. Must be able to operate café equipment such as espresso machines and blenders safely. The individual must be able to lift and carry up to 25 pounds, bend, and reach as needed. Clear verbal communication is required to interact with customers and team members.

• Health Insurance, Dental, and Vision coverage
• 401(k) retirement plan
• Paid Time Off (PTO) and Paid Holidays
• Employee Discounts
• Additional perks and employee recognition programs

Equal Employment Opportunity Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

Pay Range 19 - 21 USD per hour (Quality Inn Boardwalk & Starbucks)