Medical Office Supervisor

General Summary

Responsible for management of daily operations, work activities, and staff schedules in alignment with organizational strategic goals, including but not limited to the following:

• Responsible for employee performance management, office space and equipment maintenance.
• Collaborates with the Ambulatory Operations Manager on developing, monitoring and improving operational processes that supports optimal patient care and maximizing opportunities to meet and exceed budget expectations.
• Implements and ensures adherence to organizational processes and workflows that support optimal patient care in a multidisciplinary setting.
• Ensures staff are informed of and comply with written policies and procedures
• Holds staff accountable for adherence to policies and processes; follows organizational progressive disciplinary actions as appropriate.
• The Medical Office Supervisor coordinates and leads daily staff huddles to facilitate organizational and practice communication.
• Coordinates appropriate staff coverage optimizing facility occupancy to create an ideal patient and customer experience.
• Monitors staff scheduling determining appropriate staffing levels based upon office volume and budgetary requirements.
• Responsible for accurate and timely submission of payroll.
• Responsible for inventory management and appropriate ordering and par levels of supplies in the practice.
• The Medical Office Supervisor orients new hires to the practice and coordinates appropriate training based upon role.
• Daily Time of Service reconciliation and deposit batches.
• Reviews provider schedules daily for balance/insurance issues, and incorrect or inappropriate scheduling.
• Orchestrates the effort of and ensuring provider office time is maximized and efficient.
• Responsible for building provider and ancillary schedule templates.
• The Medical Office Supervisor assists in the development, implementation and adherence to organizational processes and workflows that supports optimal patient care in a multidisciplinary setting. The Medical Office Supervisor oversees and manages the work activities within the office.
• Supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.
• Acts as a role model for the staff.
• Promotes and fosters team work.
• Supports staffing, training and daily operations of the department and acts as a point of contact for staff and providers.
• Responsible for staff performance appraisal process.

• Answers and directs telephone calls
• Greets and arrives patients
• Verifies insurance, benefits, coverage, and eligibility
• Registers all patients as well as verifies and updates demographic information
• Assemble new patient medical records in accordance with policies
• Schedules, cancels, and reschedules patient appointments
• Assists patients with ancillary appointment scheduling and forms
• Files incoming medical reports, faxes and correspondence
• Collects monies for copays, balances and/or self-pay services rendered
• Reacts in a timely manner to resolve patient complaints promoting customer service or escalates when appropriate
• Authorizations and referrals
• Ancillary testing/ surgical scheduling
• Other duties as needed.

• Bachelor's Degree in health care or business administration preferred
• 4+ years of office/ supervisory experience in a multiple physician practice setting
• Excellent organization skills and superb customer service acumen
• Ability to think creatively and strategically and develop innovative solutions to challenging problems, excellent physician relations skills, Human Resources knowledge,
• Ability to multi-task, provide exceptional attention to detail and handle a variety of patient issues and concerns in a professional and knowledgeable manner
• Working knowledge of Microsoft Office Applications including Word, Excel, PowerPoint preferred
• Knowledge of medical terminology, practice revenue cycle, medical insurance, and medical practice services and routines.

• Ability to multi-task, make decisions, and work in fast-paced environment
• Athena or EMR Experience
• Microsoft Office experience
• Computer Literacy – ability to learn and navigate new programs

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
• Shore Physicians Group is an Equal Opportunity Employer.

• $45,000 to $50,000