Guest Services, Customer Service​/HelpDesk

As a Guest Services Agent at Rain Travel Collection, you will be the first point of contact for our guests. Your primary responsibility is to create a positive and welcoming atmosphere for our guests during their stay. You will work closely with various departments to ensure seamless communication and service delivery.

• - Greet guests warmly, providing assistance and information as needed.
• - Create hotel room reservations via phone, email, and in-person, ensuring accurate information is provided.
• -Check in guests and direct them to their room, informing them of the amenities we have to offer.
• - Handle concerns and complaints with empathy and professionalism, striving for resolution.
• - Collaborate with maintenance and management teams to address service requests and improve guest satisfaction.
• -Check out guests and engage in conversation to understand their stay experience.
• - Uphold company policies and procedures while ensuring a safe and welcoming environment for all.

• - Strong communication skills, both verbal and written, with a friendly demeanor.
• - Ability to handle multiple tasks and prioritize effectively in a busy environment.
• - Problem-solving skills with a focus on customer satisfaction.
• - Previous experience in customer service or hospitality is preferred but not required.
• - Basic computer skills, including proficiency in email and office software.
• - A commitment to creating a positive experience for residents and guests.