Strategic Account Manager - Aggregator Partner

Strategic Account Manager – Aggregator Partner

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Base pay range (KBS – Kellermeyer Bergensons Services, LLC)

$/yr – $/yr

Position Summary

The SAM Aggregator Partner works directly with their sales counterpart, the Sales Aggregator Partner, to ensure that these partnerships are successful. This position serves as the primary point of contact for KBS strategic aggregator partners such as CBRE, JLL, Cushman Wakefield, and BGIS, and is responsible for managing the partner relationship along with the Sales Aggregator Partner, with the goal of growing quarterly and YoY total revenue generated through the partnerships.

The SAM Aggregator Partner is primarily responsible for overall account management activities, ensuring the service delivery meets customer contracted requirements and ultimately establishes confidence and trust that leads to overall partner satisfaction and growth.

Responsibilities

• Act as senior point of contact for the aggregator for existing client accounts, establishing productive professional relationships with key personnel at the partner(s).
• Meet assigned sales quota and expectations for profitability for partnership and associated client accounts.
• Meet KPIs as defined by the partner and KBS.
• Achieve strategic partner objectives defined by company management.
• Complete strategic partnership plans designed by SAM and Sales leadership.
• Work with and through the company SAM program leadership, field operations, customer service, finance, and sales teams to deliver service and growth.
• Conduct Quarterly Business Review (Q ) process with each partner.
• Update partner notes and other information in related CRM (Salesforce) and other databases as needed; monitor information in systems for proper response and action.
• Proactively assess, clarify, and validate partner needs and related performance data on an ongoing basis, and communicate trends, opportunities, and progress.
• Be accountable for partner on all rollouts of new business with each related individual client account working with the individual client SAM.
• Coordinate senior management involvement with partner as appropriate.

Requirements

• Knowledge of facilities services – preferably janitorial.
• Strategic planning and execution experience.
• Past experience working with partners such as CBRE or JLL.
• Customer relationship building skills.
• Experience using PowerPoint and putting together QBRs.
• Reporting and data analysis background using Excel and Salesforce.
• Understanding of operations, components of operations, and account management processes.
• Experience with sales software, CRM/ERP (Salesforce, etc.) and related technology.
• Ability to identify and close sales opportunities.
• Strong interpersonal and customer service skills.
• Problem solving and conflict resolution skills.

Knowledge, Skills, and Competencies

• Understanding of operations, components of operations, and account management processes.
• Knowledge of facilities and building maintenance service.
• Strategic planning.
• Sales team management.
• Business-to-business account management.
• Customer relationship building.
• Business operations and organizational relationships.
• Sales software, CRM/ERP (Salesforce, etc.) and related technology.
• Facilities and building maintenance services industry.
• Proficiency in MS Office products, especially Excel (pivot tables, filtering, etc.).

Skills

• Ability to identify and close sales opportunities.
• Strong interpersonal and customer service skills.
• Excellent written and verbal English communication skills.
• Ability to prepare and present oral presentations to leadership and customers.
• Strategic planning and execution.
• Problem solving and conflict management.
• Interpersonal and cross‑functional relationship building and engagement that result in positive collectively supported outcomes.
• Effective time management and multi‑tasking skills with exceptional organization.
• A self‑starter with passion for continual learning and new challenges.
• Ability to work under pressure and meet strict deadlines.
• Demonstrated problem‑solving skills with experience leveraging data to provide business insights and recommendations.
• Methodical driver.
• Ability to travel domestically.

Competencies

• Customer focus.
• Integrity and trust.
• Interpersonal and political savvy.
• Presentation skills.

Educational Qualifications

• 5 years of strategic account management, sales, operations or related field experience in a business‑to‑business environment.
• Bachelor’s degree or equivalent business experience required.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Facilities Services

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