Customer Experience Lead

Join to apply for the Customer Experience Lead role at KBS - Kellermeyer Bergensons Services, LLC
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Be among the first 25 applicants.

$18.00/hr - $20.00/hr

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—to maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Candidate must live in the United States. This position is a full-time remote opportunity.

You will be responsible for day‑to‑day operations, data integrity, and communication.

• Assist customer service call team members daily in responding to customer and vendor inquiries.
• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency.
• Maintain detailed records of written and verbal communication.
• Provide detailed and accurate information for quarterly business reviews, executives, and customers.
• Identify, record, and track unresolved complaints, and direct outstanding issues to the appropriate resources for resolution.

• High school diploma, GED or equivalent.
• 3+ years’ experience in customer service/administrative role.
• Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP.

As a full‑time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability – Employer paid
• Long Term Disability
• Supplemental Health Insurance (e.g., Accident)
• 401(k) plan with a match or Non‑qualified Deferred Compensation Plan
• Pet Insurance
• Perk Spot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

Mid‑Senior level

Full‑time

Other

Facilities Services

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.