Front Office Assistant

Front Office Assistant – Amplifon

Miracle‑Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants. We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle‑Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

• Manage the customer journey: Support the customer intake process by setting appointment expectations and delivering a quality customer experience throughout.
• Schedule management: Coordinate, screen, and confirm appointments and engage with customers both in‑person and over the phone.
• Outbound calls: Drive customer appointments to support store performance by calling potential and existing customers.
• Store administration and operations: Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk‑ins.
• Data accuracy and privacy: Maintain the customer database and office records, keeping all protected healthcare data compliant.
• Retail sales process: Partner with the Hearing Care Professional on marketing, office promotions, and social media initiatives; prepare customer appointments and engage in the sale of hearing aid accessories.
• After‑care services: Provide routine after‑care including troubleshooting, cleaning, and maintaining hearing aid devices.

• High school diploma or equivalent.
• Administrative, reception, or customer service background.
• Experience in a healthcare setting preferred.
• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years managing appointment setting and customer database.
• Comfortable handling inbound and outbound calls.
• Motivated to help drive sales goals.
• Proficiency in Microsoft Office and Windows.

• $20/hour + monthly bonus opportunity.
• Work‑life balance with hours M‑F, 8:30 am‑5 pm.
• Continuous training, development, and support.
• Health Insurance – Medical, Dental, Vision.
• Life insurance, Health Savings Account, 401(k) with employer match.
• Paid Time Off, Paid Holidays, Volunteer Time Off.

Oceanside, CA.

For over 75 years, Miracle‑Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customer’s quality of life.

Through the Miracle‑Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2025" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.