Fraud Manager; Onsite

Overview

The Fraud Manager oversees the comprehensive management of Frontwave Credit Union’s fraud operations, which includes managing all fraud mitigation systems. This role is tasked with the prevention, detection, investigation, and recovery of fraud across all channels, excluding card‑related activity. The Fraud Manager provides strategic leadership, vision, and guidance for an enterprise‑wide fraud program that ensures effective fraud prevention and mitigation throughout all business lines.

Additionally, the manager directs, organizes, and controls the operational functions of the Fraud department and its investigative staff to maintain high standards of quality service. This position is also responsible for consistently upholding Frontwave’s core values and service standards.

Frontwave Credit Union is a member‑owned not‑for‑profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over $1.8 billion in assets. At CVB, a division of Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

• Competitive pay, 401k matching, mortgage and auto discounts.
• 9‑27 days of PTO per year (based on tenure) and 11 paid holidays.
• Affordable medical, dental, vision health plans, and Flexible Spending Account.
• Employee Assistance Program with a variety of services.
• Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
• Culture of excellence and continuous improvement.
• We strive to be the best place you’ve ever worked!

Includes the following non‑inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations and Credit Union policies and procedures.

• Oversees and directs fraud prevention, mitigation, and investigative operations, including the identification of high‑risk transactions and emerging threats, analysis and resolution of suspicious activity, execution of thorough investigations, implementation of effective controls, and facilitation of fund recovery.
• Manages the Fraud team, implements strategies to mitigate fraudulent activity, and ensures adherence to financial regulatory requirements.
• Maintains collaborative business partnerships with all business units to understand and improve core business activities, products, and transactions.
• Serves as a trusted advisor throughout the organization by supporting Frontwave’s fraud prevention initiatives and advancing key business objectives.
• Prepares, reviews, and files SARs promptly with the required agencies. Maintains processes and reporting to ensure regulatory compliance for SAR review and filing.
• Maintains a current and in‑depth knowledge of BSA, AML, OFAC, and all related regulations.
• Provides effective and considerate feedback to investigators while seeking to understand how to best assist operations in building and maintaining high quality investigations.
• Serves as a subject matter expert on fraud and optimizes Frontwave’s approach to these areas across the organization.
• Delivers valuable insights and fraud mitigation recommendations in support of business goals.
• Advises on day‑to‑day fraud matters and serves as an expert resource for internal stakeholders, and provides risk‑based advice, drives operational efficiency, manages, and thinks cross‑functionally.
• Evaluates data to determine efficiencies via technologies, tools, and/or process improvements.
• Works with internal and external auditors, consultants, and regulatory examiners in connection with their review of the fraud program.
• Ensures related Policies, Procedures, and practices are examined for compliance with law and regulation and are updated, as necessary.
• Serves as the business owner for all fraud‑related systems, providing continual oversight and conducting risk assessments to ensure alignment with Frontwaves’ fraud…