Event Planning Manager

Summary

This is not your typical career opportunity. At Mission Pacific & The Seabird Beach Resorts, part of the independent collection by Hyatt, we believe our team members can thrive in an empowered, supportive, creative and energetic environment. We're looking for an individual who embodies the luxury lifestyle experience to join the team as the Event Planning Manager. The EPM is responsible for the planning and coordination of all group related activities.

The Event Planning Manager will act as the primary liaison between the client and the staff of the property, with the focus on meeting and exceeding client expectations with every interaction to ensure that our clients leave happy.

• Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action. Always remaining one step ahead of the client in anticipation of their needs. Guarantee that each client's expectations, requirements and request are being met prior to arrival and throughout their visit.
• Attain service scores related to client satisfaction score.
• Respond to client exit interviews and meeting planner evaluations as appropriate. Address all client concerns as they develop ensuring instant appeasement.
• Ensure all functions are checked prior to client's arrival guaranteeing all details are in agreement to client's requirements and hotel standards. Meet with the appropriate staff prior to the function to ensure any deficiencies are corrected by respective personnel.
• Communicate with clients via telephone contact, written correspondence, and in person, our policies and procedures as they relate to the coordination of their events.
• Create and maintain all necessary information from the client in a timely and accurate manner. Communicate with all departments according to standard operating procedures:
  Rooming List, Room Pick Up, Review Attrition, Upsell hotel services and push revenues;
  Meeting Room Set-Ups, Set by and Refresh times;
  Food and Beverage Requirements, Audio Visual Requirements, Recreational Requirements, Billing Information, Transportation Requirements, and any additional tasks/information deemed necessary.
• Conduct pre‑ and post‑event visits.
• Maintain client files, ensuring they are organized and current with all information.
• Ensure that all information is complete, accurate, and distributed in a timely manner to all departments. Review distribution of in‑house reports such as the Weekly Distribution, Daily Event Sheet, and Daily Change Log to ensure consistency and completeness.
• Communicate effectively with operational departments to meet standards and fulfill contractual obligations (written and verbal).
• Preside/attend weekly‑designated meetings such as Resume Review and EO.
• Communicate operational problems as they arise.
• Exemplify a positive attitude and lead by example. Foster a cooperative working climate that maximizes employee morale.
• Assist any department when necessary due to business levels, which may require physical activity.

This list is not all-encompassing and daily work tasks may and can be altered to meet business needs.

• 12 Complimentary hotel room nights at Hyatt hotels world‑wide
• Unlimited colleague and friend & family discounted room rates at Hyatt hotels world‑wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision insurance, discounted prescriptions, life and disability insurance, flexible spending account
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!

• A true desire to satisfy the needs of others in a fast‑paced environment. Refined verbal and written communication skills.
• A minimum of 1‑3 years of hotel event sales/event planning or comparable experience.
• Candidates should be extremely detail oriented, organized and able to handle a fast‑paced environment.
• Prefer two years hotel experience or completed Event Management trainee program.
• Ability to work a flexible schedule including weekends and holidays.
• Ability to lift, carry, push and pull a moderate amount of weight.

• Bachelor degree of hotel management or equivalent.
• Minimum two years hotel experience or one year at catering/conference, events or meeting planning experience.
• Strong organizational skills.
• Excellent communication skills and proficiency in computer skills and Microsoft Office Suite.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.