IT Service Agent

Company Description Who is Steico Industries?

STEICO has made its name manufacturing precision tube and duct assemblies to the world's major airframe manufacturers. We manufacture tube and duct assemblies. We work with a wide variety of materials including aluminum, steel, titanium, and other alloys and produce parts of all complexities. STEICO holds accreditations with NADCAP and is certified to AS9100 and ISO
14001. Our focus on responsiveness and continuous improvement regularly creates manufacturing innovation. STEICO is an integral part of our customers supply chains that include Boeing, Lockheed Martin, BAE, Northrop Grumman, Honeywell, Honda Aviation, and many others.

About our parent company:

Senior is an FTSE UK based international manufacturing Group with 26 operations in 12 countries. Senior designs, manufactures and markets high‑technology components and systems for the principal original equipment producers in the worldwide aerospace, defense, and land vehicle and power & energy markets. We have a long history of well‑respected brands and an excellent reputation in our key market sectors. Senior delivers value to its customers and shareholders via operational excellence that is underpinned by its people and processes.

Senior's experienced manpower support, effective use of raw material, and high technology enable it to deliver optimized components within a short development time and at most competitive prices.

The Group is split into two divisions, Aerospace and Flexonics, servicing five key sectors.

Our global values underpin what we do, and how we do it ...

Job Description

Shift: Monday - Friday 7:30AM - 4:00PM Pay: $31.44 - $33.65 an hour depending on experience Safety - Integrity - Customer Focus - Respect & Trust - Accountability - Excellence

As an IT Service Agent you will:

IT Service Agent performs various functions to keep computer systems in top working condition. This position will be responsible for keeping internal users active and addressing production concerns as well as monitoring information security solutions to ensure compliance and protection of key systems and data.

What will my responsibilities include?

• Talk to users over the phone, via email or face‑to‑face to provide solutions to technical problems
• Perform diagnostic tests and troubleshooting to identify issues
• Develop and implement technical procedures effective in quickly addressing users’ problems to minimize downtime
• Carry out assessments to determine the need for changes in hardware/software configurations
• Educate users on procedures for resolving or preventing recurrence of a technical problem
• Explain and provide IT solutions to users in non‑technical and comprehensible terms
• Prepare and present reports to update management on IT support operations
• Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers, etc.
• Respond to inquiries about hardware or software issues
• Perform scheduled maintenance on computer systems to ensure efficient operations
• Repair or replace faulty components of a computer/network system
• Monitor systems and infrastructure to ensure no anomalies and address any that occur
• Develop solutions to address internal situations that may arise within operations, office functions, or general IT/IS infrastructure.
• Other reasonable duties as business and operational needs dictate

Qualifications What key skills and experience do I need?

• Must be able to communicate and interact effectively with employees at all levels of the organization, both verbally and written

Education and Experience:

• Associate’s degree in computer science, networking or a related discipline or equivalent experience. Bachelor's is preferred.

• Two years’ experience in the IT Industry. Some experience in the manufacturing industry is preferred.

• Requires working knowledge of computer, scanner, facsimile machine, copier and any other standard office equipment

• Requires basic arithmetic skills to perform basic calculations

• High understanding of computer systems, functions, and operation

• Requires ability to assess facts and develop conclusions

Additional Information Why Join Steico Industries, Inc.?

Joining…