IT Help Desk Technician

IT Help Desk Technician

Support the Technology That Helps TERI Make a Difference!

Are you a technically skilled problem-solver who enjoys helping others? Join TERI as an IT Help Desk Technician and play an important role in keeping our employees connected, productive, and supported.

At TERI, our mission is to empower individuals with intellectual and developmental disabilities to live fulfilling and independent lives. As part of our IT team, you will provide essential technical support to employees across our programs and departments, ensuring they have the tools and technology needed to deliver quality services.

We're looking for a hands-on IT professional who can troubleshoot technical issues, communicate solutions clearly, and provide responsive support to employees with varying levels of technical experience.

Your Role & Responsibilities

• Provide first-level technical support to employees in person, by phone, and remotely, troubleshooting hardware, software, and system-related issues.
• Diagnose and resolve common technical problems involving Windows computers, Microsoft 365 applications, network connectivity, printers, and other peripheral devices.
• Set up, configure, deploy, and maintain computers, software, and related equipment to support employee technology needs.
• Assist with employee account administration, including account setup, password resets, access permissions, and basic Microsoft 365 user management.
• Document, track, and resolve technical support requests through the IT ticketing system, providing timely updates and escalating complex issues when necessary.
• Perform routine technical maintenance, software updates, and basic security checks while helping employees follow established IT security practices.
• Maintain accurate technical documentation, knowledge base articles, and user instructions while providing basic technology training and support to employees.

Qualifications –

• Experience in an IT Help Desk, Desktop Support, or similar technical support role.
• Working knowledge of Windows 10/11, Microsoft 365 applications, and troubleshooting common hardware, software, printer, and network connectivity issues.
• Familiarity with IT ticketing systems, basic user account administration, and technical support documentation.
• Strong troubleshooting, problem-solving, organizational, and customer service skills, with the ability to communicate technical solutions to nontechnical users.
• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or relevant IT certifications such as CompTIA A+. is strongly preferred
• Must hold and maintain a valid Driver's license
• Must meet and pass TERI's pre-employment clearances (Tuberculosis Test, Physical Agility Assessment, and Licensing Agency Clearance)

Pay –

$22.00–$26.00 Hourly

Compensation within the posted range will be based on relevant experience, qualifications, and skills.

Status –

Full-time

The Benefits of Joining TERI –

• Comprehensive Health Coverage – Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) – Tax-advantaged savings for healthcare and dependent care expenses
• Financial Protection Plans – Life, AD&D, and Disability Insurance
• 403(b) Retirement Savings Plan – Invest in your future with employer-supported retirement savings.
• Health & Wellness Program – Resources and support to help you thrive, both mentally and physically
• Onsite Fitness Center & Outdoor Fitness Court – Convenient, no-cost access to exercise facilities
• Pet Insurance – Coverage options to keep your furry family members healthy.
• Employee Discounts – Enjoy savings at TERI’s Common Ground Café & Coffee Bar and the Inspired Resale Boutique
• Generous Paid Time Off – Vacation, sick leave, and paid holidays to support work-life balance.
• Positive…