Club Manager

The Club Manager will oversee gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. The Club Manager will lead a team of employees in a positive, motivating manner, providing continuous assistance in employee training and development.

• Recruit, hire, train, and develop a high‑performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members, and guests and ensure staff follows superior customer service guidelines.
• Staff Management:
  • Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi‑weekly employee payroll.
• Resolve employee issues or concerns.
• Involved in all front desk related activities:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Handle new member sign‑ups.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility, including daily cleaning and safety protocols.
• Determine and communicate equipment repair needs in a timely manner.
• Manage marketing efforts by ensuring staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds; make daily bank deposits.
• Prepare all HR‑related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard‑working, enthusiastic and energetic.
• Current CPR Certification required.
• High school diploma or GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation: $64,480.00 per year