Community Manager

A Brief Overview

The Community Manager assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including residents, vendors, board members and committee members, as well as Hunt employees. This position is also responsible for site‑level leadership, collecting and posting rent payments, managing resident delinquencies, evictions, invoice processing, and legal notices, and performing pre‑close and closeout accounting processes.

• Directly supervises Community Supervisors, Leasing Specialists and Resident Service Specialists. Participates in hiring, training, performance management and termination of these staff.
• Monitors all accounts receivable, including collecting rent, posting rent and maintaining a balanced, accurate rent roll.
• Collects delinquent account balances from former residents.
• Accurately and timely completes daily, weekly and monthly financial and leasing reports, including month‑end pre‑close, closeout, market surveys and lease expiration matrix. Generates various reports as required.
• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts and unlawful detainers.
• Processes evictions, including processing all necessary paperwork, serving notices and attending court hearings.
• Leases units as needed and ensures execution of leases and lease files are properly completed.
• Sends out lease expiration letters and processes lease renewals.
• Shops competitive properties.
• Enters, processes and receives vendor payables and scans all invoices to the AP department to process payments.
• Ensures unsafe conditions are corrected in a timely manner.
• Processes move‑ins, move‑outs and lease renewals.
• Assists the Community Director with site‑level leadership, including staff performance and resident relations.
• Assists with resident retention, which may involve planning and organizing social events at the property.
• Assumes responsibility for the operations of the property in the absence of the Community Director.
• Ensures compliance with company policies and procedures.
• Performs physical inspections of the property and verifies condition of vacant units, community appearance and safety.
• Coordinates with maintenance and make‑ready staff to ensure timely recondition of units after move‑out.
• Performs 21‑day pre‑inspections and move‑in/outs inspections with residents, as requested.
• Assists in weekly, monthly, quarterly reports and executive summaries.
• Creates POs for office expenses and may create, process and invoice residents for monthly utilities.
• Requires driving for the Company using either a Company vehicle at any frequency from Rarely to Constantly or a personal or rental vehicle to conduct Company business more than 50% of the time to perform work duties.

• High School Diploma or GED (or equivalent) – Required.
• Bachelor’s Degree in Business Administration, Property Management or related discipline – Preferred.
• 2 years previous property leasing experience or applicable skills – Required.
• 1–3 years previous experience managing others – Required.
• Previous experience with YARDI – Preferred.
• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization, and with the military community and command.
• Reliable, self‑motivated team player who pays close attention to detail, demonstrates strong communication, client‑management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envisions, develops and implements new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Certified Professional of Occupancy (CPO) or Accredited Residential Management (ARM) – highly preferred.
• Certified Apartment Manager (CAM) – Preferred.
• Valid Driver’s License – Required.

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