Sales Specialist

Job Details:

Job Location:

TX North Richland Hills - North Richland Hills, TX 76180, Position Type:
Full Time, Salary Range: $20.00 - $27.00 Hourly, Description

The Sales Specialist is responsible for providing outstanding service and support. This role supports the sales organization by ensuring a positive end-to-end customer experience throughout the sales lifecycle. This position plays a critical role in ensuring responsiveness, accuracy, and proactive engagement across multiple channels and collaborates with Small Business customers, the sales organization, and internal teams.

• Serve as primary sales support contact for Small Business accounts
• Support account growth by providing timely quotes, product information, and order assistance via phone, email, or webchat
• Monitor open quotes, open orders, lead times, and backorders for assigned territory by verifying product availability, delivery timelines, and vendor information
• Maintain account accuracy by updating contacts, preferences, ship-to locations and pricing information by reconciling and updating customer information in ERP and CRM systems
• Provide escalated support for recurring issues affecting customer segments
• Track and resolve customer issues to ensure minimal disruption to account activity
• Deliver fast, friendly service designed to strengthen the customer relationship and improve retention
• Directly and indirectly responsible for product quality
• Performs other duties as assigned by management to support the business

• Partner with Sales to proactively identify gaps or opportunities within Small Business customers
• Collaborate with product teams and vendors when unique or new product information is required

Decision-Making Authority:
Guided

Complexity:
Moderately Complex

• Prior ERP system experience required
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Professional phone and email etiquette
• Strong attention to detail, accuracy, and organization
• Excellent verbal and written communication skills
• Ability to maintain professional communication via phone and email
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Bilingual skills are a plus

• 2-3+ years of experience in customer service or sales support (industrial distribution or manufacturing preferred)
• High School Diploma or GED required, associate's degree preferred
• Experience with providing quotes, customer support, or account management
• Technical product background or experience in distribution/supply chain is a plus
• Proficiency in Microsoft Office (Outlook, Word, Excel)

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards