Control Center Technician

The Control Center Technician is responsible for handling calls for emergency and non-emergency security and public safety assistance at multiple locations within the NCTD service area. S/he works in close coordination with other staff members, including NCTD and contract service providers within dynamic environments; coordinates first responder and NCTD staff and contractors; monitors and operates a variety of telecommunications, control center equipment and systems;

and performs a variety of administrative duties involved in the preparation and maintenance of related reports. The Control Center Technician prepares incident reports and activity logs and testifies in court when subpoenaed.

This is a bargained position represented by the International Association of Sheet Metal, Air, Rail, and Transportation workers (SMART) Union and functions as a technician, monitoring District Closed Circuit Television (CCTV), railroad and regional radio communications, networked data communication systems while providing emergency communication and coordination with NCTD personnel, contract service providers, and emergency responders.

S/he works under immediate direction from the Manager of Security and general direction of the Security Director. This position exercises no supervisory authority. This position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Working conditions include office and transit operations control center setting involving contact with NCTD and contract personnel, public safety personnel, and the public. The Control Center Technician may be subject to shift changes and overtime. S/he must be able to work rotating shifts, including nights, weekdays, weekends, and holidays. Business travel may be required periodically between District sites, governmental agencies, consultants’ facilities, and other locations as required.

Duties may include, but are not limited to, the following:

• Monitors NCTD CCTV system, NCTD transit radio, rail operations radios, and San Diego County Regional Communication System.
• Receives, evaluates, prioritizes, and relays calls for emergency and non-emergency security and public safety assistance.
• Provides direct support to District staff during emergency situations as directed management, to include assisting with phone notifications, documentation, and communication with field staff.
• Coordinates resources and/or provide information to public safety personnel.
• Utilizing Closed Circuit Television (CCTV), conducts active video monitoring of various locations, captures video evidence for the use in criminal and civil proceedings, listens and responds to radio traffic, responds to reports of suspicious activity, investigates and reports suspicious activity, and notifies law enforcement of criminal activity; captures video evidence for reporting purposes.
• Provides information to the train platforms via the visual/audio public address system.
• Completes required reports and other documentation, utilizing a variety of tools which are heavily focused on software and electronic technology.
• Performs other related duties as assigned.

• High School Diploma/GED required.
• Minimum one (1) year directly relevant experience in a similar environment (such as CCTV monitoring, radio communication, etc.), including customer service.

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

• Possess and maintain a California driver’s license, Class C, with less than 36 points…