Window & Door Repair Technician

Join to apply for the Window & Door Repair Technician role at JELD-WEN, Inc.

The Field Service Technician position is centered on providing exceptional service to our dealers, home builders, contractors, and their customers. The technician will support customers during onsite visits (repairing or replacing window and door products) and may also perform installations, maintenance, operational support, and other related functions.

• Knowledge of window and door installation and repair practices
• Accurately inspect window and door products to find root causes of service issues
• Perform service work on various products
• Provide exceptional customer service to customers
• Clean the service site of all debris and materials after completion of the job order
• Operate and maintain the company service vehicle in a safe and responsible manner
• Maintain tools in proper working order
• Provide complete reports from service or inspection jobs
• Report and document changes or cancelled appointments
• Operate a handheld communication device (tablet, mobile phone)
• Identify and report recurring problems (i.e., product defects, process issues)
• Other duties may be assigned

• Carpentry skills (use of tools and measuring devices)
• Excellent communication, customer service, and organizational skills
• Reliability, ethics, and willingness to accomplish goals
• Ability to operate a service vehicle
• Professional appearance and attitude with internal and external customers
• Ability to interpret information on handheld communication devices
• Ability to operate a tablet and/or mobile phone in daily activities (reporting, contacting service center or customers, etc.)
• Ability to move frequently and ascend/descend a ladder (or other equipment) to service windows or doors
• Ability to walk, stand, squat, reach, and twist
• Ability to work in a team, if required
• Ability to work flexible hours and independently with minimal supervision, as needed
• Ability to lift up to 75 lbs
• Travel required

• High School diploma, GED, or vocational training/certification
• 2–5 years of field service technician experience (experience in the same or similar industry is a plus)

• Medical, dental, vision, and basic life insurance for employees and families
• Up to 15 days vacation leave annually and ten paid holidays
• 401(k) Retirement Savings Plan
• Prescription Drug Plan
• Flexible Spending Account (FSA)
• Health Reimbursement Account (HRA)
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Employee Discount Program

Expected pay for this role is between $20.00 and $28.00 per hour, based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Referrals increase your chances of interviewing at JELD-WEN, Inc. by 2x.

Location:

Oceanside, CA.