Resident Service Coordinator; Shadow Way

Winn Companies is searching for a Resident Services Coordinator to join our team at Shadow Way
, a 144‑unit residential community located in Oceanside, CA
.

In this role, you will be responsible for planning, coordinating, and implementing resident programs within our affordable housing communities. The ideal candidate will also be responsible for ensuring the safety and well‑being of patrons by preventing and responding to emergencies.

Please note that the pay range for this position is $24.00 to $25.00 per hour. Final salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

• Welcome new residents, explain the program, and provide community resources, programs, and services upon move‑in.
• Identify need for assistance and educate residents on available resources.
• Provide referrals between residents and local agencies.
• Develop working relationships with local service providers in the community and collect resource material.
• Remain up‑to‑date with available community resources, federal, state, and local programs.
• Work with the property management team to identify residents who need assistance.
• Promote educational and wellness activities for residents while building a sense of community.
• Encourage residents' self‑advocacy and empowerment in meeting their social, psychological, physical, economic, and other needs.
• Collaborate in the facilitation of resident meetings, community organizing, and social/recreational activities.
• Implement appropriate programming.
• Prepare outreach materials for upcoming events.
• Develop and publish property newsletter.
• Complete other duties as assigned.
• Conduct regular checks to verify that all guests have appropriate access to the pool area.
• Enforce the property's rules at all times for use of and activity in and around the pool, including wearing appropriate attire and ensuring that food and beverages are not brought into the pool area.

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Experience in community engagement, event planning, social services, or a related field.
• Proficiency in Microsoft Office.
• Excellent telephone and oral communication skills.
• Manage time effectively.
• Ability to make decisions and solve problems.
• Ability to manage multiple assignments and tasks and work under pressure.

• 1-3 years of customer service and administrative experience.
• Proficiency with Real Page, One Site or other similar industry software.

Regular full‑time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees);
  Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability;
  Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Well‑being program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

To learn more, visit

A job you can be proud of: Winn Companies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you: Our employees are…