Case Manager

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At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves.

Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

Full-time

In the Case Manager role, you’ll provide case management services in the assigned program to enrolled clients. The Case Manager is responsible for coordinating and providing comprehensive support services to individuals and/or families to promote stability, self-sufficiency, and overall well-being. This role involves assessing client needs, developing individualized service plans, connecting clients to appropriate community resources, and advocating on their behalf.

The Case Manager works collaboratively with clients, service providers, and internal teams to ensure timely access to services while maintaining accurate documentation and compliance with program requirements.

• Conduct comprehensive client assessments to identify needs, strengths, barriers, and eligibility for services.
• Develop, implement, and regularly update individualized service or care plans in collaboration with clients and interdisciplinary teams.
• Coordinate and facilitate access to appropriate community resources, benefits, and support services.
• Provide ongoing case monitoring, follow-up, and support to ensure progress toward established goals.
• Engage in frequent client contact through scheduled or unscheduled visits, within program outreach, and/or telephonic support.
• Advocate for clients to ensure equitable access to services and to address systemic or individual barriers.
• Maintain accurate, timely, and confidential case documentation, including assessments, service plans, progress notes, and required reports, in compliance with agency policies, funding requirements, and applicable regulations.
• Collaborate with internal staff, external service providers, and community partners to deliver coordinated care.
• Provide crisis intervention and referrals when clients experience urgent or emergent needs, within the scope of the role.
• Educate clients on available resources, rights, and responsibilities to promote informed decision-making and self-sufficiency.
• Participate in team meetings, case conferences, supervision, and required trainings.
• Comply with all ethical standards, confidentiality laws (e.g., HIPAA, as applicable), and agency policies.
• Meet productivity, documentation, and performance expectations established by the organization.
• Perform additional duties as assigned.

• Bachelor’s degree in social work or related field, required
• 1 year of work experience in a shelter, social services or nonprofit setting, required
• A combination of relevant education and professional experience may be considered in lieu of the stated requirements.
• Valid CPR, Basic Life Support (BLS) and First Aid certificates to be completed within three (3) months of hire
• Bilingual (Spanish/English), preferred

• Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
• Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
• Strong organizational skills with excellent attention to detail and accuracy
• Ability to work independently while exercising sound judgment
• Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
• Knowledge of adult development and community and social service resources
• Excellent written and verbal communication skills
• Ability to work effectively within multidisciplinary and collaborative teams
• Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
• Demonstrates teamwork, cooperation, and a strong sense of urgency
• Ability to establish and maintain appropriate professional boundaries with clients
• Commitment to maintaining confidentiality of client and employee information
• Proficiency in Microsoft Office (Word, Excel, Outlook)

The physical requirements…