Senior Operations Leader

Base pay range

$95,000.00/yr - $/yr

Wonder is a premiere platform to feed every craving in one order. Our 25+ award‑winning restaurant partners span cuisines from Greek to Thai and include chefs like Bobby Flay, José Andrés, and Marcus Samuelsson.

Customers can mix and match dishes from multiple Wonder restaurants or order from local gems nearby. Everything is made to order at brick‑and‑mortar locations along the East Coast and delivered fast and free, with new locations opening every week.

We’re a team of technology, culinary, and logistics pioneers backed by top‑tier venture capitalists, working every day to make great food more accessible.

As a Senior Operations Leader you will be the business leader of a Wonder location that operates a shared kitchen serving multiple brands, channels, and delivery methods. You will lead a multifunctional team, manage cross‑brand collaboration in a single facility, and own the local P&L like a true General Manager.

Success requires operational dexterity – navigating staffing decisions, vendor relations, employee development, data‑driven decision making, and representing Wonder in the local partner ecosystem. This is a unique opportunity to build, manage and grow a complex operation.

• Oversee all aspects of day‑to‑day operations across kitchen, service, and fulfillment channels (dine‑in, pickup, delivery)
• Optimize labor deployment, throughput, and service execution to meet evolving business needs
• Ensure strict adherence to labor, food safety, team member safety, and compliance standards
• Monitor and manage inventory accuracy, waste reduction efforts, and product shelf‑life adherence
• Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real‑time
• Monitor customer feedback and operational trends to make data‑informed decisions that drive service excellence
• Set and drive key operational KPIs, ensuring alignment across internal and external contributors

• Hire, onboard, coach, schedule, and develop a high‑performing team of hourly employees and shift leaders
• Lead a blended on‑site workforce of internal employees and external partners (contracted or brand‑affiliated staff)
• Create a collaborative, on‑brand environment where Wonder and third‑party teams operate seamlessly under one roof
• Address performance issues respectfully and quickly using coaching and performance tools
  
  Ensure compliance with state and federal labor laws

• Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
• Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
• Partner cross‑functionally with finance, culinary, procurement, logistics, etc. to identify cost‑saving and revenue‑driving opportunities
• Build action plans around local performance insights, customer feedback, and operational trends

• Own and drive company talent pipelines with a strong focus on succession building and readiness
• Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
• Actively mentor and coach managers‑in‑training, preparing them for potential transfers or leadership roles at other locations
• Serve as a hands‑on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
• Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
• Contribute to company innovation and evolution by sharing feedback, piloting new initiatives, and championing best practices for company‑wide rollout

• Serve as the on‑site point of contact for brand partners, vendors, and contracted operators
• Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
• Ensure that each brand operating in the kitchen adheres to Wonder’s…