Intake Specialist; Part-time Evening​/Weekend

Intake Specialist

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team.

The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Job duties, skills, and responsibilities include:

• Welcomes patients and their caregivers to the facility.
• Meet with admitting patients to educate them regarding the admissions process and ensure a seamless transition to the appropriate program.
• Gather, confirm and input medical, insurance and demographic information, with accuracy.
• Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents.
• Understanding of admissions paperwork and the ability to explain all forms to patients/guardians.
• Obtain all signatures needed for admissions including, but not limited to:
• Patient's Rights
• Consent for Treatment
• Consent for the Release of Information
• All other admissions forms
• Register patients in the Cerner system.
• Distribute/Scan all documents required for admissions; ensuring proper labels and make sure they are accurate and saved in Cerner.
• Responsible for initial safety check (wanding, banding) and secure patient belongings, and may include either supporting as a witness or performing belongings searches at times.
• Has the ability to manage patients in crisis; de-escalation, maintaining positive and welcoming positive patient experience intake environment
• For unscheduled admissions, greet the individual; may offer a phone screening with Patient Access or may conduct the remaining steps in the admissions process (screening, review and scheduling) in collaboration with Patient Access.
• General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it relates to admissions.
• Demonstrate clear, accurate and timely use of clinical encounter documentation.
• Comply with needed metric collection to facilitate continuous improvement.
• Explain insurance coverage to patients during the admission process and answer related questions.
• Involve the Supervisor in cases that require special attention due to the complex nature of the case.
• Ability to communicate and coordinate transfer to and from Rogers.
• Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues.
• Be available for on-call coverage as scheduled. Holiday and weekend rotations required.
• Provide clear case summary to on-call provider to provide recommendation for level of care, as needed.
• Provide accurate and complete clinical documentation on screening to support decisions for appropriate level of care for each patient.
• Reach out and collaborate with Patient Access to schedule bed assignment.
• Apply good practice principles to job duties.
• Use good communication skills and tact to deal effectively with third-party carrier representatives, professional staff members, Hospital management, and employees.
• Use common sense in situations and respond appropriately in all communication modes (body language, verbal) to each patient, regardless of his/her behavior.
• Maintain a calm attitude and create a conducive atmosphere in difficult situations.
• Work cooperatively and supportively with Hospital staff.
• Remain courteous and respectful to others during work interactions and be willing to work out problems on a one-on-one basis.
• Complete assignments and documentation on time.
• Take responsibility for and manage day-to-day problems, including implementation of treatment plans and completion of all documents.
• Complete other duties as assigned by the Intake Supervisor.
• Promote department goals and the Mission of Rogers Behavioral Health.
• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (State of Wisconsin, Joint Commission).
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrate acceptance and training of student interns in…