IT Field Support Specialist

Job Description

Quevera is seeking an IT Field Support Specialist to join our team. At Quevera, we don’t just offer jobs—we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You’ll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting‑edge solutions, all while advancing your career in a space that truly values your skills and ideas.

Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore/DC area by the Washington for 2024 for the 4th consecutive year!

Requirements:
Must have a current TS/SCI Polygraph clearance.

• The Hardware Technician provides Tier 2 and 3 on‑site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conduct site surveys; assess and document current site configuration and user requirements.
• Analyze existing requirements and prepare specifications for hardware acquisitions.
• Develop hardware installation schedules and prepare drawings documenting configuration changes at each site.
• Prepare site installation and test reports, train site personnel in proper use of hardware, and build specialized interconnecting cables.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor‑manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation.
• Support network upgrade projects or initiatives and end‑user connectivity needs.

• High school/GED and two (2) to four (4) years of experience and Security+ Certification, or Associate’s degree in a technical field and two (2) years of experience, or a Bachelor’s degree in a technical field.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals; well‑versed in installing Windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end‑users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem‑solving skills.
• Must be able to drive a company vehicle.
• Must be available to work an 8‑hour shift between the hours of 6 am‑6 pm, as determined by management.
• Must be able to lift up to 50 pounds.

Must have a current TS/SCI Polygraph clearance. Only those with a TS/SCI with polygraph clearance will be considered.

• Medical/Dental/Vision (100% Employer Paid Medical Plan)
• Short/Long Term Disability (Employer Paid)
• Life Insurance (Employer Paid)
• Yearly $5,000 toward education/training/certification.
• Employer paid Company Vacation Package for you and a guest.
• Retirement:
  Quevera will match up to 6% toward your 401(k) and an additional 4% profit sharing.

Requires significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

Odenton, MD