GSD Support Associate

Overview

Konica Minolta Business Solutions Canada seeks a GSD Support Associate to deliver exceptional service for customer requests.

• Provide an exceptional service experience when handling incoming customer requests.
• Determine the reason for the request and route to applicable functions.
• Perform basic triage for service issues to decide the best resolution path or escalation to level 2.
• Log service incidents accurately and assist customers with other requests as needed.
• Follow prescribed processes, including systems, schedule adherence, and tool utilization.
• Communicate clearly and professionally to handle requests efficiently.
• Handle inbound requests, including support incidents, service requests, meter readings, and orders using internal multimedia.
• Gather information from the customer request and determine the best course of action.
• Identify urgent situations requiring additional actions, including supply sourcing/expediting and incident escalation.
• Follow through on customer commitments and research as needed using available resources.
• Actively participate in learning opportunities and complete assigned curriculum in a timely manner; apply knowledge to continuously improve the customer experience.
• Complete projects and tasks assigned by management.

• High school or equivalent.
• Entry level with some experience preferred in a call center environment.
• Excellent verbal and written communication skills.
• Good customer service and interpersonal skills.
• Ability to problem‑solve and perform basic troubleshooting.
• Computer skills – Microsoft Office, Word, Excel, PowerPoint.
• Positive attitude and collaboration with team members.
• Ability to multi‑task work in a fast‑paced environment.
• Requires sitting at a desk with a computer monitor for several hours at a time.
• Vision requirement: close vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasional travel as requested.

Konica Minolta Business Solutions is a leader in intelligent connected workplace solutions, providing IT services, managed print, and digital transformation support. With over 150 years of innovation, we partner with clients to shape new ideas and drive business success.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law.

• Seniority level – Entry level
• Employment type
  
  – Full‑time
• Job function – Other
• Industries – IT Services and IT Consulting

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