Technician - Telecom; Level I, II, III

Position: TECHNICIAN - TELECOM (Level I, II, III)

Overview

Field Telecommunications tech needed to support Pipeline Operations, Terminals and associated company assets. Travel is required; based in Odessa, TX with a company vehicle provided for travel.

Responsibilities

• Maintenance and installation of telecommunications equipment in Carlsbad, NM, and various telecommunication sites in the area and/or district. Equipment may include Microwave Radios, Industrial Wireless Systems, SCADA Communication Systems, VSAT, CDMA, Phone Systems, Digital Multiplexer, Office Networks (LAN/WAN), VHF Radio Systems, and related equipment.
• Apply problem solving skills to isolate outages and restore services; document resolutions in a ticketing system.
• Interface regularly with a wide variety of people, including employees, management, vendors, and customers, with tact and professionalism.
• Plan daily work for optimum efficiency and operate with limited supervision; carry a company-provided cell phone and be available during working and non-working hours.
• Callouts and unscheduled overtime are required and anticipated; may be required to work non-traditional hours.
• Maintain safety of personnel, company assets, and the public; maintain regular attendance and high performance.
• Write effectively and communicate verbally and in writing (including email); speak clearly on internal and external calls.

Position Requirements Education

• High school diploma.
• Associates Degree in Electronics Technology; a BS in Technology or Engineering is a plus.

Experience/Knowledge

• Minimum of four years in electronic technology or telecommunications, or an equivalent degree substitute (three years of direct telecommunications experience for Level II Tech and higher).
• Solid training in electronics or thorough understanding of telecommunications via work experience.

Certifications, Licenses, Registrations

• Valid driver’s license with acceptable driving record (for travel).
• Transportation Worker Identification Credential (TWIC) is required or obtainable to perform job functions.

Competencies, Skills, and Abilities

• Strong diagnostic skills and logical problem-solving for telecommunications issues.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Visio).
• Strong written and verbal communication; attention to documentation.
• Excellent customer service; ability to work with all levels of management, staff, and external customers.
• Ability to work in a team, follow directions, meet deadlines, and perform with minimal supervision.
• Analytical abilities to resolve simple to complex telecommunications problems and support emergency operations.
• Ability to organize, prioritize, maintain confidentiality, and manage multiple tasks in a fast-paced environment.
• Positive attitude, adaptability to change, and self-motivation.
• Ability to perform all essential functions of the job.

Physical Demands

• Must be able to lift and carry up to 40 pounds, occasionally handling items waist-high.

Working Conditions

• Job location:
  
  Odessa, TX.
• Travel is required; a company vehicle is assigned for this job. Callouts and unscheduled overtime are expected.

Supervisory Responsibility

• None

Travel

• Travel is required; a company vehicle is provided for this role.

Equal Opportunity

EQUAL OPPORTUNITY EMPLOYER STATEMENT:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

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