Lead Patient Access Representative

Overview

Position Summary: This position provides leadership for an Admitting/Patient Access team. Conducts registration and obtains financial reimbursement for all patients accessing service at medical facilities. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance, resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on hospital forms;

COA (Conditions of Admission, Release of Information.
Education: High School diploma or equivalent.
Training and

Experience:

Two years or more of diversified experience in medical field preferred. Knowledge of but not limited to admitting/registration process, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, third party funding resources.

Job Knowledge:

Required:

Must have the ability to audit. Must maintain 97% or better accuracy rating as well as meeting and exceeding all work goals (Internal candidates). Requires strong organizational abilities, proficiency in professional customer service, oral and written communications, accurate and efficient keyboarding with strong competencies in the use of common office software applications. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.

Ability to maintain calm temperament under stressful conditions.

Preferred:
Previous successful experience in a leadership role, previous experience in training and/or previous clinical experience. Additional related education and/or experience preferred.

Medical Center Health System