Front Desk​/Night Audit

Overview

Townplace Suites seeks full-time and part-time Night Auditors/Front Desk Associates to join its hotel team. This position is key to delivering outstanding guest experiences, especially during check-in and check-out. Flexible schedules are available.

• Delight guests by providing information on hotel services and amenities and local knowledge and attractions (directions, places to eat, entertainment, etc.).
• Engage and sell rooms to walk-in customers.
• Enter, change, post, and process reservations/charges to guest accounts using a computerized system.
• Respond in a timely and friendly manner to guest inquiries about making a reservation, account charges, complaints, inquiries, etc.
• Inform housekeeping of room statuses and availability.
• Clean and tidy up the front desk area.
• Balance cash drawer.
• Work collaboratively with team members and stay current on the communication log.
• Set up Breakfast.
• Close and restart the hotel system each night.

The starting wage is $12.00 + or more per hour, based on your experience.

Team members enjoy substantially discounted room rates nationwide.

• A part-time position is available for the 11 pm-7 am shift.
• A full-time position is available from 7 AM - 3 PM.
• Flexibility is required to cover nights, weekends, and holidays.

• Must be 18 years of age or older.
• Preference is given to candidates with prior hotel front desk experience.
• Someone who is passionate about delivering exceptional customer service at all times and understands that we’re leaders in our industry and our community and that integrity is essential.
• Ability to use a computerized hotel guest reservation system and the Internet to maintain accounts and search for work-related information.
• Flexibility in your schedule (nights, weekends, holidays) is customary in the hotel industry.
• Motivated to use safe work practices and resourceful in solving problems.
• The position requires the ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.

Note:

This job description reflects responsibilities and qualifications for the Night Auditor/Front Desk role at Townplace Suites and should be used for candidate assessment and hiring purposes.