Night Lobby Attendant

The House Attendant-Lobby's responsibilities include cleaning and maintaining the appearance of the hotel public areas. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with the Company's standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Always comply with The Company's standards and regulations to encourage safe and efficient hotel operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in public areas according to hotel standards.
• Shampoo furniture as needed according to hotel standards.
• Clean public restrooms and ensure maintenance on a regular basis as needed throughout the shift.
• Handle all requests for luggage assistance at check-in in a friendly, efficient, and courteous manner.
• Practice safe work habits to ensure safety for guests, associates, and self.
• Handle items for "Lost and Found" according to The Company's standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Complete the daily assignment checklist and submit to the supervisor at the end of the day.
• Be familiar with The Company's policies and house rules.
• Ensure that associates are always attentive, friendly, helpful, and courteous to all guests, managers and all other associates.
• Put all equipment away properly after usage according to The Company's standards.
• Have knowledge of and assist in all emergency procedures during the overnight shift.
• Clean and dust floors daily according to The Company's standards.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in the proper area.
• Clean guestrooms as needed.
• Complete special projects as assigned by the Housekeeping Manager.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

• Associate

• Full-time

• Customer Service

• Travel Arrangements and Hospitality