IT Client Support Field Tech

IT Client Support Field Tech at NOV

Location:

Odessa, TX.

Employment type:

Full-time. Seniority level:
Mid-Senior level. Job function:
Information Technology. Industry: Oil and Gas.

Under general direction, provides all levels of end user PC support, including configuration, installation, and troubleshooting of hardware and software. Implements testing, offers customer service and basic user training, performs restorative and maintenance actions remotely or on site, gives status reports, acts as liaison between IT and Business Unit or facility, and manages projects related to work in their region.

• Interact with clients regarding computer equipment, setup functions, and IT processes daily.
• Tackle problems, resolve them, and assign advanced IT issues to appropriate groups.
• Follow all policies, procedures, processes, and guidelines.
• Contribute to and maintain system standards.
• Provide detailed documentation of all issues in the company service desk system.
• Respond to service desk tickets in a timely manner.
• Organize, plan, and prioritize multiple job activities.
• Deploy company computer systems.
• Support multiple locations in the region, including remote sites.
• Perform hardware inventories when required.

• High School diploma, GED, or equivalent education.
• Minimum of 5 years relevant work experience and/or specialized training.

• Experience diagnosing and repairing PC hardware.
• Proficient in conducting both PC software and hardware upgrades.
• Basic printer and multi-function device configuration, maintenance, and repair knowledge.
• Demonstrable understanding of network configuration and problem‑solving networking issues.
• Knowledgeable on the use of cloud storage and utilization.
• Self‑directed, results‑oriented, able to work with little supervision.
• Travel time – 50%.

• Excellent communication skills – verbal, nonverbal, and written.
• Strong interpersonal skills, articulation, and active listening when supporting clients.
• Self‑motivated, team player, collaborates with people at all levels.
• Maintain confidentiality of sensitive information.

• Advanced knowledge of Windows 10 & 11.
• Intermediate knowledge in Office 365.
• Knowledgeable in Microsoft Intune & Bitlocker encryption.
• Understanding of Thycotic – Privileged Account Manager.
• Experience with Two‑Factor Authentication.

Referrals increase your chances of interviewing at NOV by 2x. Apply BELOW