VFD​/VSD Field Engineer

Our client is a renowned manufacturer of industrial equipment and machinery, with a focus on providing high-quality solutions for the oil and gas industry. With decades of experience and expertise, they have built a reputation for reliability, efficiency, and innovation in the design and production of pumping units, power transmission products, and automation systems. They are looking to add an VFD/VSD Field Engineer to join their team in Odessa, TX
. This opportunity is a Direct Hire role that comes with several perks including full benefits, paid holidays, and paid time off.

Responsibilities Troubleshooting and Diagnosis

• Identify issues:
  Use diagnostic tools, analyze symptoms, and communicate with end-users to understand the problem.
• Resolve technical problems:
  Resolve hardware, software or system failures through on-site intervention.

Installation and Setup

• Installation of equipment:
  Training and assistance for the set up and installation of hardware, software, and systems at client sites.
• Configuration:
  Configure devices, networks, or applications to meet client needs and specifications.
• Test systems:
  Ensure all systems are functioning correctly after installation, performing tests to verify performance.

Maintenance and Repair

• Perform routine maintenance:
  Set up training for conducting regular checks, updates, and upgrades for the prevention of system downtime and improve performance.
• Repair or replace parts:
  If equipment malfunctions, diagnose the issue and repair or replace damaged components.
• VSD repairs:
  Train onsite personnel on the testing and repair of variable speed drive chassis.

Customer Support and Training

• Customer interaction:
  Serve as the primary point of contact for internal and external customers needing technical assistance or guidance.
• Provide training:
  Train internal personnel as well as partners on how to use or maintain systems and devices effectively, including troubleshooting basic problems.
• Develop FAQs or user guides:
  Create documentation or guides to help the company and partners solve common issues independently.
• Perform training seminars: participate with customer and internal training seminars.
• Relationships: partner with operations to better understand their needs and focus to effectively manage training and support programs.

System Optimization

• Optimize settings:
  Adjust configurations or settings to improve performance.
• Teamwork:
  Work with the Automation Tech support team to communicate successes and opportunities for improvement.

Reporting and Documentation

• Create reports:
  Document issues, solutions, service actions taken, and customer feedback.
• Log service history:
  Keep detailed records of support calls, repairs, or replacements for future reference and warranty purposes.
• Common Issues:
  Coordinate with the electrical team to understand reoccurring issues and determine solution to minimize reoccurrence.

Collaboration with Remote Teams

• Coordinate with headquarters:
  Collaborate with remote technical support teams and engineers to solve complex problems.
• Provide updates:
  Communicate progress and solutions back to management or remote support staff as needed.

Testing and Verification

• Reported issues:
  Work with Missouri City engineering to resolve issues.
• FW testing: test new FW releases in field environment to ensure proper operation.

Product Development

• Development:
  Participate in group discussions for the development and improvement of products.
• 3rd party products:
  Work with 3rd party vendors to test and develop new product offerings.

Travel and On-Site Visits

• Travel to client locations:
  Field support often involves traveling to client sites, sometimes requiring extended travel or overnight stays, especially for remote locations.
• Schedule visits:
  Plan and coordinate site visits based on urgency and availability.
• International Travel:
  In some instances, international travel may be required for training purposes.

Safety and Compliance

• Follow safety protocols:
  Adhere to safety guidelines, particularly when handling electrical equipment, hazardous materials, or working in environments with specific regulations.
• Ensure compliance:
  Ensure that installations, repairs, or modifications comply with industry regulations, client policies, and legal requirements.
• Driving:
  Follow company guidelines and the use of Motive APP.
• Safety Meetings:
  Participate in weekly safety meetings.

Skills Required

• Technical knowledge:
  Intimate understanding of hardware, software, and communication systems.
• Problem-solving:
  Ability to quickly diagnose and resolve technical issues.
• Communication skills:
  Ability to explain complex technical concepts in a simple, clear manner.
• Customer service:
  Professional demeanor and patience when dealing with clients.
• Time management:
  Ability to manage multiple tasks and service calls efficiently.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

Oil and Gas and Machinery Manufacturing

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