Sales Manager; Funeral - WEST TEXAS area

Job Summary

Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you!

We seek a highly‑qualified, motivated Funeral Home and Cemetery Sales Manager in the WEST TEXAS (Odessa) area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.

• Generous compensation including base salary, and overrides
• Health
  benefits
  , 401(k)
• Continuous
  training
  and
  development
  by supportive sales management teams
• Annual
  incentive
  trip

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation etc.
• Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service.
• Generate sales leads through professionally serving at‑need families, networking and interacting in the community;
  Partner with other businesses, arrange and co‑ordinate group seminars.
• Assists the VP in developing the annual location pre‑need sales budget and for ensuring that the location pre‑need sales budget is met.
• Accountable for 24‑hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company.
• Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals.
• Hiring, discipline, termination, training, advancement and placement of Family Service Professionals and/or Advanced Planning Professionals.
• Responsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performance.
• Communicate progress of team to the General Manager and Cemetery VP.
• Jointly work with all personnel to ensure customer satisfaction.
• Ensure compliance of sales practices with federal, state and local regulations (i.e. “No Call” Legislation).
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines.
• Lead change initiatives which support seamless service.
• Act as a resource person for estate planning with the intent to increase market share and new heritage.
• Mentor sales professionals in leading by example. Job shadow to monitor performance and coach.

• 2-3 years funeral sales management experience preferred
• A valid Texas Life insurance license preferred
• 1-3 years experience as a Family Service Professional or Advanced Planning Professional preferred
• A history of community, civic, volunteer or sectarian work within the market
• Knowledge of computers and some software