Sales Manager; Funeral - WEST TEXAS area

Overview

Sales Manager (Funeral) - WEST TEXAS area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.

As the SALES MANAGER
, you will be positioned for a successful career in the funeral industry.

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc.
• Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, excluding direct sales of a product/service.
• Generate sales leads through serving at-need families, networking and community interaction; partner with other businesses, arrange and coordinate group seminars.
• Assist the VP in developing the annual location pre-need sales budget and ensure it is met.
• Ensure 24-hour response to customer complaints and teach staff how to convert complaints into opportunities for families and the company.
• Establish and review activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals.
• Hiring, discipline, termination, training, advancement and placement of staff.
• Manage assigned Advanced Planning Professionals and/or Family Service Professionals, including attendance, leave and performance issues.
• Communicate progress of the team to the General Manager and Cemetery VP.
• Collaborate with personnel to ensure customer satisfaction; ensure compliance of sales practices with federal, state and local regulations (e.g., No Call).
• Review sales contracts to ensure compliance with guidelines.
• Lead change initiatives to support seamless service.
• Act as a resource for estate planning to increase market share and reach.
• Mentor sales professionals; monitor performance and coach as needed.

• 2-3 years funeral sales management experience preferred.
• A valid Texas life insurance license preferred.
• 1-3 years experience as a Family Service Professional or Advanced Planning Professional preferred.
• History of community, civic, volunteer, or related work within the market.
• Knowledge of computers and software.
• Strong written and verbal communication skills for interactions with grieving families and stakeholders; ability to provide accurate, timely responses in a calm, professional manner.
• Ability to collaborate with coworkers, maintain shared information, work independently and on projects.
• Ability to interface well with personnel at all levels.
• Willingness to contribute to group objectives and assist others as needed.

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award-winning workplace and a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families each year with preneed programs, at-need solutions, and marketing services.

DIG has been recognized with multiple workplace awards and is based in Abilene, TX. The company emphasizes leadership through service, integrity, honesty, and respect, with a mission to be known as the best, most-respected provider of service to the funeral industry. Benefits include employer-paid health coverage, 401(k) matching, life insurance, on-site clinic, fitness center, healthy perks, a corporate university, and personal growth opportunities.

Equal Employment Opportunity Employer.