Shift supervisor, Retail

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Management:
  Work effectively with store management and store crews, supervise the store’s crew through assigning, directing and following up of all activities, and effectively communicate information both to and from store management and crews.
• Customer Service:
  Assist customers with their questions, problems and complaints; promote the CVS customer service culture (greet, offer help, and thank); handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers; maintain customer/patient confidentiality.
• Merchandise/Presentation:
  Price merchandise, stock shelves, execute the displays, sign, and inventory of weekly, promotional, and seasonal merchandise, execute the display and maintenance of off-shelf merchandise, and reset departments following POGs.

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including early morning, overnight, weekend shifts, overtime as needed, and respond to urgent issues at the store when they arise.

• Experience as a retail supervisor.

High School Diploma or Equivalent Preferred but Not Required.

40

Full time

$16.50 - $24.00 per hour.

• Affordable medical plan options, a 401(k) plan with matching company contributions, and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation, weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs.

We anticipate the application window for this opening will close on: 03/31/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.