Lead Clinical Robot Associate - Odessa, TX

Lead Clinical Robot Associate - Odessa, TX

Odessa, Texas, United States

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales.

Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.

This is a full-time, Supervisor role at Diligent Robotics and working 9am-5pm CT, Monday-Friday. This position is located in Odessa, TX and you must be local to be considered.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation

• Prepare and publish monthly schedules
• Onboarding and training new Clinical Robot Associates
• Approve time cards
• Escalate corrective action issues
• Find coverage with callouts

• High school graduate or possess a GED
• Supervisory experience:
  Experience leading a small team including scheduling, training, and support.
• Customer-service oriented: friendly, skilled in the art of de-escalation, and capable of juggling customer demands and company needs.
• Excellent written and verbal communication skills; conveys information to internal stakeholders in phone calls and direct messaging.
• Organized and able to juggle multiple tasks simultaneously.
• Self-sufficient: gets things done, learns what you don’t know, and can make quick decisions independently as circumstances require.
• Physically able to lift up to 40 pounds.
• Willingness to work varying shift times including nights, weekends, and significant holidays as customer needs dictate.
• Willingness to be vendor credentialed; understands that employment will depend on obtaining vendor credentials, including immunizations, background checks, and drug screenings.

• Extraverted and engaging with all interactions.
• Responsive and responsible, commits to deadlines, over-communicates, and understands challenges of working with remote teammates.
• Results-oriented and willing to observe and take notes on end users interacting with the robot throughout the day.
• Passionate about healthcare and technology integrating to help people.
• Formerly employed in the healthcare space, with insider understanding of hospital vernacular, structure, and operations.
• Clear-eyed about robotics, understands reality vs media expectations, and excited to advance the industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.