Service Representative - Warehouse Support

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Supports safe, accurate, and efficient yard and warehouse operations by handling material, preparing customer orders, maintaining work areas, and assisting customers and coworkers at the branch.

Yard organization, material handling, order staging, loading/unloading, and branch housekeeping

Account Coordinators, Field Specialists, Fabrication Specialists, Inventory, Purchasing, and branch management

• Receive, unload, count, and place incoming material in the location directed by Inventory or branch management; promptly report shortages, overages, or visible damage.
• Pull, stage, label, and assemble customer orders using the approved sales order, pick ticket, transfer, or other source document.
• Verify item identity and quantity before material is released for pickup, delivery, transfer, or fabrication; elevate discrepancies rather than making undocumented substitutions.
• Safely load and unload customer, vendor, and company vehicles using only equipment the employee is trained and authorized to operate.
• Assist customers courteously during pickup and direct pricing, credit, order-change, and product-selection questions to the Account Coordinator or sales team.
• Return stock and tools to their assigned locations and help maintain clear aisles, organized racks, clean shop areas, yard areas, and concrete surfaces.
• Inspect assigned tools and material-handling equipment before use and report damage, defects, or maintenance needs immediately.
• Complete required receiving, staging, loading, transfer, and equipment documentation accurately and on time.
• Maintain working knowledge of commonly handled products so items can be identified, stored, and handled safely.

• Order accuracy: Material pulled and staged matches the approved document, with discrepancies reported before release.
• Safe material handling: Loads are handled with the correct equipment and methods without preventable damage or unsafe conditions.
• Yard readiness: Assigned work areas, tools, and staging locations remain clean, organized, and ready for use.
• Documentation: Required counts, receipts, load records, and issue notes are complete and timely.
• Customer handoff: Customers receive prompt, professional assistance and are directed to the correct team member when a request is outside this role's authority.

• Previous yard, warehouse, material-handling, or customer-service experience is preferred.
• Ability to identify, count, organize, and safely handle industrial and oilfield products.
• Ability to use a cell phone, tablet, barcode device, and basic computer applications used by GSS.
• Ability to follow written and verbal instructions and complete basic operational documentation.
• Strong communication, teamwork, follow-through, and organizational skills.
• Valid driver's license and an acceptable driving record when operation of a company vehicle is assigned.
• Reliable transportation to and from work and the ability to work assigned hours.

Physical requirement note: The employee must be able to perform the essential functions of the position, including lifting and handling materials weighing up to 50 pounds, with or without reasonable accommodation.