Receptionist, Administrative​/Clerical

Job Title

Seasonal Client Service Professional/Receptionist

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities worldwide. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long‑term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. We are curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best‑suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during service both in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales/marketing experience.
• Experience working in a fast‑paced environment.
• Previous experience in a customer‑service environment.
• Ability to multi‑task.
• Strong organizational and time‑management skills.
• Computer proficiency using Microsoft Office.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You.
• Neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Additional eligibility requirements: medical coverage, 401(k) plan, Employee Stock Purchase Plan.

$11.00/hr – $27.00/hr.

Seniority level:
Not Applicable.

Employment type:

Full‑time. Job function:
Administrative. Industry: Retail.

O'Fallon, IL

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.