Telecommunications​/Emergency Dispatch

City of O'Fallon, Illinois — Emergency Dispatcher (Part-time or Full-time eligibility depending on experience)

Uses a computer-aided dispatch system to receive emergency calls from the public requesting police, fire, medical or other emergency services. A career in emergency communications can be fast paced, challenging and rewarding. Applicants are expected to review a detailed checklist and acknowledge understanding of the role’s rewards and demands.

The primary duties include: determine the nature and location of the emergency; determine priorities and dispatch police, fire, ambulance or other emergency units as necessary and in accordance with procedures; manage changing conditions; perform Emergency Medical Dispatch and crisis intervention including pre-arrival instructions using available resources; receive and process 9-1-1 emergency calls; maintain contact with units on assignment; monitor alarms; answer both emergency and non-emergency calls;

enter, update and retrieve information from multiple computer systems; respond to information requests regarding vehicle registration, driving records and warrants; monitor public safety radio frequencies and talk groups; operate communications equipment including radio consoles, telephones and computer systems; perform other duties to support the Metro East Communications Center and Public Safety Department as required.

• High School diploma or equivalent; additional education or training a plus.
• Preference may be given to those certified in 9-1-1 telephone systems, Emergency Medical Dispatch, LEADS, REJIS; ability to learn in-house computer systems.
• Reliability and regular attendance; ability and willingness to work 4, 8, 10 or 12 hour shifts (including evenings, overnights & weekends) and to work overtime when needed.
• Typing speed of 40 words per minute.
• Clear English speech, normal visual acuity, and ability to meet NENA hearing standards.
• Ability to use computers (word processing, spreadsheets, databases) and quickly learn dispatch software (Omnigo CAD).
• Ability to use multifunction office equipment and maintain strict confidentiality; ability to work independently.
• Excellent customer service skills and the ability to interact with the public efficiently and courteously.
• Ability to calmly multi-task dispatch services and provide crisis intervention, collect caller information, dispatch personnel, and manage information flow during emergencies.

The physical demands are those required to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. Typical requirements include mobility to work in an office setting, stamina to sit for extended periods, ability to lift up to 20 pounds, visual and hearing capabilities to perform duties, and the ability to work in a high-call-volume emergency environment with potential for extended periods of alertness and stress.

• Be sure to include three references with your application.
• Attach any applicable training certificates or transcripts to your application.
• The completed Job Preview Checklist will be uploaded by Human Resources as part of your application materials.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Other
• Industries:
  Government Administration

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