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IT Consultant IT Support

IT Problem Management Specialist: Root Cause & Improvement

Job in O'Fallon, St. Clair County, Illinois, 62269, USA
Listing for: INTELLISWIFT INC
Full Time position
Listed on 2025-12-31
Job specializations:
  • IT/Tech
    IT Consultant, IT Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A prominent technology firm based in O'Fallon, Illinois, is seeking a Problem Manager responsible for managing the lifecycle of all problems within IT services. This role focuses on preventing recurring incidents through root cause analysis and continuous IT process improvement. The ideal candidate has expertise in ITIL methodologies, excellent communication skills, and familiarity with tools like Service Now and Jira.

Join us in enhancing the efficiency of IT operations through proactive problem management and collaboration.
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