Client Success Manager

Client Success Manager – Tech Guard Security Position Summary

The Client Success Manager (CSM) will serve as the primary point of contact for Tech Guard Security’s clients after the sale, ensuring they receive exceptional service, achieve maximum value from our cybersecurity solutions, and align with their long‑term security goals. The CSM will develop strong relationships with clients, proactively manage renewals and upsells, and work cross‑functionally with Tech Guard’s Sales and Technical teams to ensure overall client satisfaction and retention.

• Build and maintain strong client relationships to ensure satisfaction, loyalty, and retention.
• Proactively manage client renewals and identify opportunities for upsells and cross‑sells, working closely with Sales and Technical reps to expand accounts.
• Maintain a deep understanding of Tech Guard services and product offerings and each client’s contractual scope.
• Track and report on client usage, performance metrics, and satisfaction levels for Tech Guard’s security platforms and services; hold QBRs with strategic customers to highlight value and ROI.
• Act as the voice of the client, providing feedback to product and engineering teams to enhance offerings based on client needs.
• Collaborate with internal teams (Sales, Technical, Support) to align with clients’ cybersecurity strategies and goals.
• Utilize the Client Relationship Management (CRM) system to manage, track, and measure all interactions throughout the client lifecycle.

• Associate’s degree in business, IT, or equivalent experience.
• 2‑4 years of experience in client success, account management, or related roles, preferably in cybersecurity or IT.
• Strong understanding of cybersecurity solutions and their application to various industries.
• Proven ability to manage client relationships, drive renewals, and uncover growth opportunities.
• Excellent communication, presentation, and problem‑solving skills.
• Ability to work cross‑functionally with internal teams to ensure client success.
• Experience with CRM systems (e.g., Hub Spot) and proficiency in Microsoft Office Suite.
• Willingness to learn and become a subject matter expert in technology systems or SaaS platforms.

• Base salary of $45k‑$55k per year plus commission.
• Benefits package including health, dental, vision, life insurance, disability, and 401(k).
• Vacation / PTO / paid holidays.

$45k‑$55k per year.

Mid‑Senior level

Full‑time

Other

Computer and Network Security