Brite WorX - Assistant Manager Hwy Ave, O’Fallon, IL Wallis Companies

Position: Brite WorX - Assistant Manager 1701 W Hwy 50 Ave, O’Fallon, IL Wallis Companies

SUMMARY

The Brite

WorX Assistant Manager is responsible for assisting the Brite

WorX Manager in maintaining efficient operation of the Brite

WorX Car Washery and staff. The position is also responsible for maintaining cleanliness and assisting the Brite

WorX Manager in creating a superior image at the facility, in addition to ensuring customers receive a quality wash from a well‑maintained operation. The Brite

WorX Assistant Manager will promote cash wash sales and engage customers in carwash promotions, while providing customers with an exceptional buying experience. The position has responsibility for addressing customer concerns and security of company assets during the Manager’s absence. This position will operate the wash alongside Brite

WorX Associates and will spend much of their work time outside.

Get Paid Weekly – Your Hard Work, Rewarded Faster! RESPONSIBILITIES BY

COMPETENCY:

Business Results Orientation

• Ensure proper operation of the car wash to contribute to maintaining efficiency and achieving sales, expense, and profit goals
• Assist Manager in monitoring equipment and facility to ensure cleanliness, safety, image, and wash quality expectations
• Complete deposit and paperwork in a timely manner
• Maintain and track all necessary inventories
• Assist Brite
  
  WorX Manager in examining the market for changes that may affect the business
• Execute pre‑approved business strategies required to meet budgetary and business goals
• Monitor compliance with safety policies, procedures, and practices to avoid preventable accidents
• Ensure maintenance of wash equipment and facility to company standards
• Correct any safety issues immediately
• Work an irregular schedule, including evenings and weekends
• Assist in covering shifts including short notices
• Maintain regular attendance and follow designated safety practices
• Perform other duties not listed as required

Communication

• Communicate effectively and professionally with customers, employees, internal support staff, external vendors, and members of management
• Advise management of any cash/inventory loss
• Manage customer complaints, damage claims, etc. and report to management/appropriate support personnel
• Assist in communicating marketing and promotion programs and goals to employees
• Ensure customers are aware of current wash promotions and offerings
• Report any customer injuries, any customer property or facility damage, or safety issues to supervisor and appropriate support personnel immediately
• Respond timely to requests from management, customers, support staff, etc.
• Communicate goals, business results, safety issues, and other important company information regularly; celebrate success
• Contact Manager and support staff as needed to manage employee and customer issues

Customer Service Orientation

• Promote customer awareness and a customer‑focused mindset among all employees; lead by example
• Suggest wash products and services to customers that may fit their needs
• Ensure all staff comply with company appearance and uniform standards at all times
• Suggest company or facility improvements that will enhance customer service
• Follow through with customer recovery as needed when service doesn’t meet expectations in the absence of Manager
• Respond timely to customer inquiries, suggestions, complaints, and damage reports

Developing Talent

• Attend training to further develop both technical and soft skills
• Assist in maintaining a competent and professional workforce trained on all car wash operations and customer service
• Provide encouragement and development for employees as needed for further growth
• Assist in evaluating and coaching employee as required
• Strive continually to improve own performance and performance of the facility as a whole
• Assist in providing employees with required safety and operational training
• Challenge oneself to further develop skills that relate to the position
• Promote team development, enthusiasm, and pride
• Follow and enforce all policies and procedures defined by Company policy, training materials, job description, etc.
• Complete training as required to meet regulatory compliance and company guidelines

Technical Expertise

• Maintain knowledge of car wash operations, equipment and chemicals
• Monitor…