Operations Specialist

Location:

Ogden, Utah (On-Site)

Schedule:

Monday-Friday | Full-Time

Pay Range: $16.00-$18.00/hour (growth potential up to $23.00/hour)

Lowe Law Group is a rapidly growing personal injury law firm dedicated to making lives better - for our clients and our team. We pride ourselves on professionalism, accountability, and teamwork, and we're looking for individuals who take ownership of their work and care deeply about doing things the right way.

The Operations Specialist plays a vital role in keeping the firm running smoothly day to day. This position supports multiple departments by handling audits, firmwide requests, front desk and phone coverage, mail processing, and operational tasks that require accuracy, reliability, and sound judgment.

This role is ideal for someone who enjoys variety, takes pride in organization and follow-through, and understands how small details can have a big impact across an organization.

• Answer and transfer incoming calls professionally
• Assist walk-in clients, staff, and new hires at the front desk

• Open, scan, label, and distribute physical mail and faxes accurately
• Ensure documents are routed to the appropriate teams promptly

• Perform daily audits to support Intake and firm operations
• Complete reception, claim opening, ACA, and duplication requests for Pre-Litigation and Litigation teams
• Monitor inactive cases and notify Medicaid accurately and timely when required

• Support firmwide operational requests and special projects
• Identify issues or concerns and
  * escalate* appropriately to minimize firm risk

• Strong attention to detail and accuracy
• Excellent time management and organizational skills
  
  Ability to manage multiple tasks in a fast-paced environment
• Professional communication skills