Service Consultant

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

High School

1-3 years

The Young Automotive Group is Growing Again! We are seeking skilled Service Advisor / Service Writer to add to our team! We are a leading automotive dealership committed to providing exceptional service and top-quality vehicles to our customers. As part of the Young Automotive Group, we uphold a tradition of excellence and integrity in everything we do. The Service Advisor will act as the liaison between customers and our service technicians, ensuring clear communication and outstanding service throughout the repair process.

This position requires strong interpersonal skills, automotive knowledge, and a passion for delivering exceptional customer service.

We are a large organization that still operates with a family‑owned, people‑first culture, offering real career growth and long‑term opportunities. Full‑time employees enjoy excellent benefits, including access to on‑site medical options, as well as employee pricing and family discounts across all Young Automotive Group products.

We’ve been recognized as a “Top Workplace” and “Best Company to Work For” in Utah and Idaho for several years and counting—and we’re just getting started.

• 401k Retirement Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Benefits
• Paid Time Off (Up to 3 weeks per year)

• Schedules service appointments and obtains customer and vehicle data prior to arrival
• Writes up customer’s vehicle problems accurately and clearly on repair orders
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Refers to service history
• inspects vehicle and recommends additional needed service
• Provides a complete and accurate written cost estimate for labor and parts
• Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time
• Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Keeps service department forms - menus and pricing guides up-to-date
• Explains completed work and all charges to customers
• Implements a quality control process to eliminate comebacks
• Handles telephone inquiries regarding appointments and work in process

• Two years related experience and/or training required
• History of solid and successful employment with good references
• Proven track record of providing exceptional customer service
• Prior sales experience helpful
• Clean driving record
• Able to pass background check and drug screen

Young Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

An "entry level" technician:
Capable of oil changes, tire rotations, completing minor services, tire, and battery replacement etc. Can perform most tasks that do not require in-depth diagnostics or complex critical mechanical aptitude with guidance as needed upon researching work instructions, or after being taught theproper techniques first.

A bumper to bumper, master certified technician capable of diagnosing and repairing any system of the automobile without supervision. In most cases, are leaders in the shop and chosen to support the development of other technicians when needed. At times, may be called upon to interface with customers in various capacities.