National Accounts Implementation Manager

Job Category: Commercial & National Accounts

Requisition Number: NATIO
002255

• Posted :
  October 29, 2026
• Full-Time

Showing 1 location

Lehi, UT 84043, USA

Safe Streets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At Safe Streets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.

The Implementation Manager, National Accounts manages national account installation projects end to end, from contract signature through completion, ensuring every job is scoped, scheduled, and delivered on time and to spec. This role is the connective tissue between Sales, Design & Engineering, and Field Ops, coordinating the mandatory pre-install Kickoff Call and keeping cross-functional teams aligned on timelines, equipment, and site requirements.

The Implementation Manager tracks install volume and SLA performance across a growing book of national accounts, proactively surfacing at-risk projects and driving process improvements that let the team scale without adding rework. This role reports to the Sr. Manager, Sales & Install Ops and is a key contributor to Safe Streets’ ability to deliver a consistent, high-quality install experience as National Accounts continues to grow.

The essential functions listed below are representative of the duties required to successfully perform this role. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

Serve as the primary implementation lead for assigned national account installation and fulfillment projects, owning the plan from contract signature through final completion and customer sign-off.

Coordinate and lead the mandatory pre-install Kickoff Call for each project, aligning the National Account Manager, Design & Engineering, and Field Ops on scope, equipment, and timeline before Day of Install.

Build and maintain project schedules and installation timelines across multiple concurrent accounts, proactively identifying and resolving scheduling conflicts, permitting delays, or equipment gaps.

Act as the primary point of contact for subcontractors, field technicians, and internal stakeholders throughout the install lifecycle, escalating issues through the established chain of command when needed.

Track and report on install volume, SLA performance, and project milestones to leadership, flagging at-risk projects early and recommending corrective action.

Partner with Design & Engineering and Field Ops to continuously improve the install and fulfillment process, documenting standard operating procedures and identifying opportunities to automate manual workflows.

Maintain accurate , up-to-date project records in the company’s CRM/project tracking systems, ensuring data integrity for payroll, commissions, and customer reporting.

Project management & organization — manages multiple concurrent, time-sensitive projects without losing sight of detail

Cross-functional communication — builds trust and alignment with Sales, Design & Engineering, Field Ops, and subcontractor partners

Problem solving & process improvement — identifies root causes of delays or rework and drives practical, lasting fixes

On-time install completion rate

SLA adherence across assigned national accounts

Number of installation projects actively managed per month

Customer escalation/rework rate on managed projects

Must be able to lift up to 25 lbs. and sit or stand for periods throughout the…