Customer Service Operator

Customer Service Operator

Join to apply for the Customer Service Operator role at Becklar

Location:

Ogden, Utah

Becklar Enterprise Monitoring is one of the fastest‑growing alarm monitoring companies in the nation, headquartered in Ogden, UT near Weber State. Our mission is to save lives, protect property, and inspire peace of mind every day by monitoring burglar, fire, medical, and IoT alarms with the fastest response time in the industry. At Becklar, we Care F.I.R.S.T., which means we’re Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us.

Join us, and you’ll have the opportunity to be a hero!

• Growth opportunities – We’re growing at over 200,000 subscribers a year and always look internally first for promotions.
• Part‑time – 16–29 hours/week.
• Starting pay $16.50/hour with the ability to make up to $17.00/hour after 90 days.
• Graves starting pay $17.50/hour with the ability to make up to $18.00/hour after 90 days.
• Tuition reimbursement up to $1,000+/year.
• Free mental health assistance & 401k match for all employees!
• NO SALES or Surveys – you will just be helping people stay safe.
• A FUN team, company parties, weekly pay days, professional development, and more!

• Process alarm signals quickly, accurately, and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers’ locations in emergencies, verify that help is on the way, and notify responsible parties.
• Assist our alarm company partners with alarm system tests to ensure subscribers’ alarms are working properly.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

• Must be 18 years of age or older with a high school diploma or GED.
• Must be available to work day/early morning shifts.
• Prior customer service experience preferred.
• Ability to type a minimum of 40 wpm.
• Work as a 24/7 business – must be willing to work one weekend day each week or every other weekend and on holidays.
• Ability to make a 6‑month commitment to work here.
• Must be able to pass a 2‑week fully‑paid training class.
• Must be able to pass a pre‑employment drug test and background check.

Seniority level: Entry level

Employment type: Part‑time

Job function: Other

Industries: Technology, Information and Media

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