Customer Service Representative

Bank of Utah is one of Utah's largest privately owned community banks, founded in 1952. Nasdaq recently ranked us Best Bank in Utah for 2025. We act with integrity in every decision, build trust through every interaction and exceed expectations at every opportunity.

$16.00/hr – $18.00/hr

Hello! I am Alyssa Barker, Banking Manager at the Bank of Utah. We are currently looking for a
** Part Time Customer Service Representative
** to work Monday – Friday 1:30‑5:45 at our branch located at 2605 Washington Blvd., Ogden, UT. The Customer Service Representative establishes a full relationship with customers and is personally committed to consistently creating a great customer experience by meeting a broad range of financial service needs. The CSR will help lead the branch team to attain branch goals while adhering to all bank policies, procedures and compliance regulations.

Wage up to $18/hr.

Job Qualifications:

• Previous customer service experience.
• Basic computer and Microsoft Office Suite skills.
• Previous cash handling experience preferred.
• High School Diploma or equivalent required.

Benefits of Working with Us:

• Great work‑life balance with a Monday‑Friday schedule.
• 401(k) plan with match up to 5% and employee stock ownership program (eligibility requirements must be met).
• 12 paid bank holidays plus paid time off.
• Volunteer opportunities to make a difference in the communities where you work and live.
• Awards and recognition to celebrate you and your colleagues for living the bank's values.

Essential Job Functions:

• Promote, represent and welcome current and potential customers, employees and vendors to the bank in a professional and inviting manner.
• Develop a strong, value‑added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions so the customer feels understood, informed and confident in the bank and products/services offered.
• Lead and encourage a positive working environment with a can‑do attitude, fostering our cultural beliefs.
• Proficiently perform routine, basic and complex transactions and tasks including but not limited to:
• Accept and process deposits, withdrawals, transfers, check cashing, loan payments and advances.
• Maintain proper cash levels and keep cash secure at all times. Accurately balance cash drawer and vault and report variations in accordance with bank policy.
• Process daily branch capture, verifying accuracy of scanned documents to minimize non‑posts.
• Collect information for outgoing wire transfers up to specified limit.
• Basic account maintenance including address changes, holds and stop pays.
• Open and close all depository accounts including but not limited to IRA, HSA, Business and Consumer accounts. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are appropriately followed.
• Complete required reports timely and accurately (including UAR and CTR).
• Expert knowledge of Bank of Utah’s depository product accounts, apps and online services along with a strong understanding of the bank’s products and services. Promote and refer other bank products/services to customers and convert service opportunities to sales when appropriate.
• Proactively seek solutions to customer service and efficiency issues. Troubleshoot online and mobile banking issues. Service customer accounts and requests accurately in accordance with bank policy and procedure.
• Maintain comprehensive and up‑to‑date knowledge of banking regulations related to assigned job function. Complete required compliance and job‑specific training.
• Actively participate in meetings, individual and group feedback/training sessions.

Additional Responsibilities:

• Maintain quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers.
• Understand and adhere to Bank policies and procedures.
• Earn the trust and respect of customers and co‑workers.
• Exhibit professional workplace appearance and conduct.
• Keep bank, customer, and employee information confidential.
• Participate in training and appropriate professional development.
• Show reliability in reporting to work regularly and on time.
• Inform customers and potential customers of additional Bank services when appropriate.

Working Conditions:

• Work is performed largely in a pleasant office environment.
• Prolonged sitting, standing, and mental and visual concentration for computer and equipment usage required.
• Must be able to bend, turn, twist, lift and move up to 30 pounds of office supplies, equipment and coin.
• Position is not telework eligible; all job duties must be performed in the branch or office.
• Travel may be required between branches, to and from training/meetings, etc.
• Attendance is an essential function of the job.
• The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.

Seniority Level: Entry level

Employment Type: Part Time