Customer Success Specialist

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Under direction of the SVP of Workforce Safety and the Customer Success Manager, the Customer Success Specialist is responsible for being the liaison between Becklar and our Connected Safety customers including enterprises, clients, and resellers. The role will train partners in the latest capabilities of industry leading safety solutions, answer questions, and provide technical support to customers. You will assist in the development and creation of training materials, and business reports, and act as a representative of Becklar and its values for all Workforce Safety customers.

• Account Management:
  Proactively become the primary point of contact with enterprises and resellers for all business functions and drive coordination between their contacts and internal departments as needed. This will include training clients on functionality of solutions and updates, coordinating internal developments with Becklar departments, and communicating relevant information to clients. Availability to support clients on call after hours.
• Client Engagement:
  Proactively research the needs of enterprises and work with internal partners to find solutions to those needs, relaying these solutions and helping the enterprise build and implement them. Build and maintain relationships with day‑to‑day client contacts as a trusted advisor throughout multiple levels.
• Content Creation:
  Update and create training materials in a variety of mediums to train end users and admins on Becklar Workplace Safety solutions.
• Reporting:
  Create and maintain various reports for the business on a weekly, monthly, and annual basis.
• Industry Knowledge:
  Maintain and learn knowledge in account management, safety, software, mobile app, device and connected safety industries, with the ability to understand and communicate market factors.
• Maintain professionalism, security, and integrity to ourselves, co‑workers, and customers.
• Other duties as prescribed – duties, responsibilities and activities may change at any time with or without notice.

• Business or Technical Bachelor’s degree required.
• Energetic and professional personality.
• Ability to occasionally travel.
• Proficiency with Microsoft Office/Google Products.
• Strong interpersonal skills with the ability to work cohesively within a team environment.
• Self‑manage with moderate supervision.
• Team player with a can‑do attitude.
• Results‑oriented, creative problem solver; able to meet deadlines.
• Attention to detail, focus, follow‑up and follow‑through; methodical time management.

• Seniority level:
  Entry level.
• Employment type:
  
  Full‑time.
• Job function:
  Other.
• Industries:
  Technology, Information and Media.