Dispatcher, Customer Service​/HelpDesk

Department: CSR

Employment Type: Full Time

Location: Ogden, UT

Compensation: $17.00 - $20.00 / hour

Our client is a well-established residential home services company in the Ogden area, running HVAC, plumbing, and electrical service across a fleet of more than 60 technicians. They are adding two Dispatchers to a growing dispatch team that keeps the whole operation moving. This is a great fit for an upbeat multitasker who likes fast days, enjoys people, and wants hourly pay plus a weekly performance bonus.

Dispatch or home services experience is a plus, but they will train the right person.

• Manage the daily service board and route technicians across HVAC, plumbing, and electrical calls
• Keep technicians informed, on schedule, and supported throughout the day
• Communicate with homeowners about arrival times, changes, and schedule updates
• Calm down upset customers and resolve issues with patience and a positive attitude
  
  Juggle multiple calls, texts, and schedule changes at once without dropping details
• Work with the dispatch team to keep the board full and help it hit its weekly targets

• Strong multitasker who stays organized in a fast-paced environment
• Friendly, energetic, and even-keeled, with a sense of humor that works well with technicians
• Confident handling difficult customer conversations without taking them personally
• Dispatch, call center, or home services experience preferred but not required
• Comfortable learning scheduling and dispatch software
• Able to work onsite in the Ogden area and pass a pre-employment drug screen

• $17 to $20 per hour plus a weekly performance bonus that grows as you advance through dispatch levels
• Two shift options, 9:00 to 5:00 or 1:00 to 9:00, Monday through Friday with rotating Saturday coverage
• Health benefits including medical, dental, vision, life insurance, and long and short-term disability
• 401(k) retirement with company match
• Holiday pay, vacation pay, and paid time off
• Paid training and an onsite employee gym