Customer Relationship Liaison - Driving; Company Vehicle

Position: Customer Relationship Liaison - Driving (Company Vehicle)
* Medical, dental, and vision insurance, available on first working day
* 401(k), eligibility after one year of service
* Employee stock purchase plan
* Tuition reimbursement
* Acts as a single point of contact for a specific account or accounts.
* Responds to customer needs, concerns and complaints in a timely manner.
* Consults with clients and referral sources on products and necessary equipment.
* Obtains all documentation to be scanned and batched at the Branch.
* Manages all follow-up functions with the account, post set-up.
* Oversees all transactions coming from a specific account(s), including all referral sources.
* Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
* Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
* Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
* Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
* Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
* Assists medical groups and/or other provider groups to understand the products and services available under the contract.
* Assists in the utilization process as well as transitioning members related to capitation switch outs.
* Coordinates patient services with physicians and medical groups.
* Identifies and develops strategic relationships within the institution that will enhance patient care.
* Participates in the institution’s quality assurance/performance improvement initiatives as requested.

• Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
* Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
* May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
* Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
* Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
* Operates company vehicle (non-CDL) in accordance with the essential job functions.
* Sets-up and delivers home healthcare products and services.
* Performs other duties as required.
* High School diploma required.
* At least 2 years of related experience rquired.
* Minimum of three years driving history required.
* Must be at least 21 years of age or older at the time of hire
* Demonstrated ability to build and maintain solid working relationships with internal and external customers.
* Learn and comply with all Department of Transportation, Transportation Safety Management (TSM)  requirements applicable for the safe and complaint use of Apria vehicles.
* Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
* Geographically located within the assigned territory.
* Business Acumen
* Problem Solving/Analysis
* Communication Proficiency
* Personal Effectiveness/Credibility
* Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents.
* Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
* Employee continually engages in activities that require talking and hearing.

• This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
* The employee must be able to safely operate and possess and maintain a valid driver’s license, specific to vehicle operated in the conduct of this job.
* Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
* The position requires…