Patient Services Rep

Description

Tanner Clinic has an immediate opening for a Patient Services Rep at the Utah Digestive Health clinic in South Ogden, UT.

• Greet patients in a warm, friendly, and prompt manner
• Gather patient and insurance information efficiently and accurately
• Collect and process co‑pays from the patient at the time of service
• Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
• Answer telephones, screen calls, take messages, and provide information to the appropriate source
• Enter patient data into the EHR system
• Direct and escort patients to physician offices
• Provide information to patients about how to make an appointment
• Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
• Monitor the work area to ensure that it remains safe, secure, and well‑maintained
• Work urgent care hours if required
• Other duties as assigned

• Education: High school diploma or equivalent preferred
• Experience: Exceptional interpersonal skills with the ability to establish immediate rapport with patients; one year of experience in customer service or reception in a health care environment preferred; previous healthcare experience and/or familiarity with medical terminology helpful; experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
• Knowledge: Knowledge of basic computer skills; basic mathematics skills; individual responsibilities to accurately direct callers; medical terminology and organization services
• Skills: Skill in using a multi‑line phone system, including transferring calls; skill providing excellent customer service
• Abilities: Ability to get appropriate information to route calls to the appropriate person; ability to calm or defuse irate callers and patients by working with them to identify concerns and properly direct calls; adequate hearing to answer phone and speak with patients; ability to speak clearly and loudly enough to be heard by callers and patients
• Equipment Operated: standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
• Work Environment: position is in a well‑lighted office environment.
• Mental/
  
  Physical Requirements:
  
  involves sitting approximately 90 percent of the day, walking or standing the remainder.