MLA Operations Specialist - ExxonMobil

As a MLA Operationsutilizing MLA. Your work will facilitate the adoption and effective use of the MLA portal, acting as the primary administrative contact for customers and collaborating closely with both the Technical Help Desk and Customer Service teams. You will be responsible for maintaining clarity in process handoffs, delivering timely communication, and driving customer proficiency in MLA usage. Specialist, you will play a pivotal role in supporting the Mobil Lube Analysis (MLA) program as a liaison for customers.

You will ensure seamless account setup, asset management, kit ordering, user support, and training for customers
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* Location:

** Ogden, UT - Hybrid
Leverage independence in your workday to prioritize tasks, projects, and initiatives. Strong organizational and administrative skills, with attention to detail Ability to manage multiple accounts, assets, and user profiles efficiently Excellent communication skills for customer interaction and issue resolution Proficiency in using web-based portals and tools for account and order management

Experience delivering training or “how-to” guidance to customers Ability to collaborate effectively with cross-functional teams (Sales, Customer Service, Technical Help Desk) Excellent time management skills, with proven ability to meet deadlines and maintain urgency

Familiarity with lubricants, oil analysis, or technical support environments is a plus Professional written and verbal communication skills.

Constantly strive to improve, proactively seeking coaching and guidance from peers and managers.

The desire and ability to learn on the fly, think creatively, and maintain urgency.

Team player / collaborative operating style. Ability to act with integrity, professionalism, and confidentiality
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* What We Offer:

** In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
Education reimbursement  401k match, hardship loan program, access to financial wellness advisor  
* The hourly pay for this position is $24.04. This pay structure may also include a variable bonus component of $5,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
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